Media Researcher (Maternity cover)

Cision Global; Sweden; Hybrid; Confidential; Full time

Job summary

A leading media technology company in Sweden seeks a Customer Service Media Researcher. This role involves maintaining the accuracy of the media database through diligent research and supporting PR clients and journalists. Candidates should have a Bachelor’s degree and at least 3 years of experience in research or customer service, preferably in the media industry.

Qualifications

• Bachelor’s degree in related areas or equivalent experience.
• At least 3 years of experience in research and/or customer service.
• Previous experience in the Media industry preferred.

Responsibilities

• Research and verify journalist data, updating the database accurately.
• Support clients with journalist data and respond to inquiries.
• Contact journalists to confirm details and maintain accurate records.

Skills

Research skills

Customer service orientation

Data accuracy

Education

Bachelor’s degree in related areas

Job description

Overview

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Customer Service Media Researcher maintains and ensures accuracy in the Cision database through diligent research. They prioritize data quality, compliance, and support for PR clients and journalists plus works within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. Effective collaboration is essential for updating the database and swiftly addressing client inquiries

Essential Duties and Responsibilities

• Researches and verifies journalist data, as well as updates the database accordingly in line with Data Protection using productive research & data entry.
• Supports Journalists with information pertaining to their profiles and entries on Cision database.
• Support clients with information pertaining to journalist data, in accordance with our agreed service levels
• Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping
• Manages time efficiently to meet personal KPIs.
• Supports PR clients with information pertaining to journalist data, in accordance with our agreed service levels.

Minimum Required Qualifications

• Bachelor’s degrees in related areas or combination of related experience and education.
• At least three (3) + years’ relevant experience in research and/or customer service will be considered in lieu of education
• Previous experience in the Media industry preferred.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 byDiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]