Manager, Tissue Field Service

Valmet; Karlstads kommun; On-site; SEK 1,200,000 - 1,800,000; Full time

Job summary

Valmet in Karlstad is seeking a Manager, Tissue Field Service to lead a team of field service engineers, specialists and technicians across Karlstad and key EMEA hubs. You will drive safety, efficiency and service quality while partnering with Sales, Project Management, Performance Centers and Product Organizations to grow the service business.

This leadership role requires an engineering degree or equivalent, international experience, and strong people leadership with fluency in English.

Qualifications

• Engineering degree or equivalent technical experience.
• Several years of experience in industrial field services, maintenance, tissue production, project management, or related service operations.
• Proven experience in people leadership, team development, and performance management.
• Fluency in English; opportunities for additional languages.

Responsibilities

• Lead, coach, and develop a team of Field Service Engineers, Specialists, and Technicians located in Karlstad and other key EMEA service hubs.
• Drive a strong safety culture and ensure compliance with safety standards, policies, and customer site requirements.
• Manage resource planning, workforce allocation, and competence development to ensure efficient execution of field service activities.
• Ensure successful delivery of maintenance services, shutdowns, audits, inspections, troubleshooting, upgrades, commissioning, and technical improvement projects.
• Support recruitment, onboarding, training, and career development of field service personnel.
• Define and monitor team performance through KPIs, utilization, customer satisfaction, profitability, safety, and engagement metrics.
• Collaborate with Sales to identify service opportunities and contribute to business growth targets.
• Support quotation activities with technical expertise and execution strategies for service projects.
• Coordinate between Field Services, Project Teams, Performance Centers, Engineering, and Product Organizations.
• Drive standardization and continuous improvement of service processes, methods, tools, and best practices.
• Act as escalation point for critical customer issues and ensure timely resolution.
• Foster collaboration, accountability, innovation, and customer focus across the organization.
• Support strategic initiatives related to service growth, digitalization, and operational excellence.

Skills

People leadership

Team development

Stakeholder management

Communication

Leadership in international env.

Education

Engineering degree or equivalent technical experience

Tools

ERP systems

Resource planning tools

Service management systems

Job description

Are you ready to lead a world-class Tissue Field Service organization?

We are looking for a highly motivated and experienced Manager, Tissue Field Service to lead our Tissue Field Services organization.

In this key leadership role, you will be responsible for managing a team of Field Service Engineers, Specialists, and Technicians supporting our Tissue customers mainly throughout the EMEA region but also worldwide.

You will have direct responsibility for field personnel based in Karlstad (Sweden) as well as other strategic Tissue Service locations across the EMEA region.

You will ensure safe, efficient, and high-quality service delivery while driving operational excellence, employee development, customer satisfaction, and business growth. Working closely with Sales, Project Management, Performance Centers, Product Management, and regional Operations teams, you will play a critical role in strengthening Valmet’s position as the preferred service partner for Tissue producers.

Primary Location: Karlstad (Sweden) or another major Valmet location in EMEA.

Your Responsibilities

• Lead, coach, and develop a team of Field Service Engineers, Specialists, and Technicians located in Karlstad and other key EMEA service hubs.
• Drive a strong safety culture and ensure compliance with Valmet's safety standards, policies, and customer site requirements.
• Manage resource planning, workforce allocation, and competence development to ensure efficient execution of field service activities.
• Ensure successful delivery of maintenance services, shutdowns, audits, inspections, troubleshooting assignments, machine upgrades, commissioning activities, and technical improvement projects.
• Support recruitment, onboarding, training, and career development of field service personnel.
• Define and monitor team performance through operational KPIs, utilization, customer satisfaction, profitability, safety, and employee engagement metrics.
• Collaborate with Sales organizations to identify service opportunities, support customer development activities, and contribute to business growth targets.
• Support quotation activities by providing technical expertise, resource estimations, and execution strategies for service projects.
• Ensure effective coordination between Field Services, Project Teams, Performance Centers, Engineering, and Product Organizations.
• Drive standardization and continuous improvement of service processes, methods, tools, and best practices.
• Act as an escalation point for critical customer issues and ensure timely resolution of customer concerns.
• Foster a culture of collaboration, accountability, innovation, and customer focus throughout the organization.
• Support the development and execution of strategic initiatives related to service growth, digitalization, remote services, and operational excellence.

Expectations for you

We Expect You To Bring

• A degree in Engineering or equivalent technical experience.
• Several years of experience in industrial field services, maintenance, tissue production, project management, or related service operations.
• Proven experience in people leadership, team development, and performance management.
• Good knowledge of Tissue production technologies, maintenance practices, and customer operations.
• Experience managing multicultural teams and working within an international business environment.
• Strong business acumen and understanding of service profitability, resource management, and customer value creation.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to prioritize activities and make decisions in dynamic and fast-paced environments.
• Experience with ERP, resource planning, and service management systems.
• Fluency in English; additional languages are considered an asset.
• Limited travel within the EMEA region could be needed, primarily team leadership and key operational activities.

To succeed in this role

To succeed in this position, you are a people-oriented leader who combines strong technical knowledge with excellent leadership and business management capabilities.

You know how to motivate teams, develop talent, and create an environment where safety, collaboration, accountability, and customer focus are embedded in everyday work. You are comfortable balancing operational priorities with long-term strategic objectives and can effectively lead teams operating across multiple countries and cultures.

You excel at building strong relationships with customers, colleagues, and stakeholders while maintaining a clear focus on execution, continuous improvement, and business results. Your leadership creates trust and engagement, enabling teams to consistently deliver exceptional service experiences and operational excellence.

We also expect you to align with Valmet's Leadership Principles:

• Take accountability - Act with ownership, set clear expectations, and follow through.
• Lead with courage - Champion change, challenge the status quo, and learn quickly.
• Build on trust - Listen to understand, communicate openly, and create psychological safety.
• Collaborate for growth - Work across boundaries, leverage diversity, and focus on customer success.

We offer

You will lead an experienced and highly skilled Field Service organization dedicated to supporting Tissue customers across the EMEA region. Our mission is to help customers maximize safety, reliability, performance, and lifecycle value through world-class technical expertise, responsive service support, and continuous improvement initiatives.

At Valmet, we offer an inspiring and international leadership position with significant opportunities to influence business performance, develop people, and drive customer success. You will work with talented professionals in a collaborative and innovative environment where personal growth, operational excellence, and customer value are at the center of everything we do.

Additional Information

Did we catch your interest? If you need any more information, please contact: Raffaele Malutta, Tissue Machines Field Services Senior Manager - [e-mail]. Please note that we do not accept applications via email.

For positions with people leadership responsibilities in Sweden, delegated Health, Safety & Environmental (HSE) responsibilities form an integral part of the role. Relevant information will be shared and discussed during the recruitment process.

We perform background checks and alcohol/drug testing for all employees in Sweden, in line with our commitment to a safe and secure workplace.

We kindly decline any assistance from recruitment and staffing agencies.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.

Join the team – and lead the way with us!

www.valmet.com/careers