Manager, Customer Regulatory Support

Danaher Life Sciences; Uppsala kommun; On-site; SEK 600 000 - 800 000; Full time

Job summary

A life sciences company in Uppsala is seeking a Manager of Customer Regulatory Support to lead a team focused on regulatory documentation and customer satisfaction. This on-site role requires a Bachelor's degree in a relevant field and at least 2 years of experience in a related position. Applicants should be skilled in leadership and have a solid understanding of regulatory standards. Join us to make a tangible impact in science and biotechnology.

Qualifications

• Minimum 2 years’ experience in product management, product support, or quality in a life sciences company.
• Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products.
• Demonstrated ability to balance resources, timing and quality of outcomes.

Responsibilities

• Lead customer facing direct reports to meet established metrics.
• Provide guidance to other relevant Cytiva functions regarding customer expectations.
• Set the strategy and operational plan for the customer facing team.

Skills

Leadership skills

Regulatory knowledge

Communication skills

Problem-solving

Education

Bachelor’s degree in science/engineering or related field

Advanced degree

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Manager, Customer Regulatory Support

This position is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases.

This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Uppsala Sweden and will be an on-site role.

What You Will Do

• Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
• Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
• Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
• Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
• Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.

Who You Are

• Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial
• Minimum 2 years’ experience in product management, product support, or quality in a life sciences company
• Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products
• Demonstrated ability to balance resources, timing and quality of outcomes
• Proven leadership skills and experience leading global teams
• Strong written and verbal communication skills, fluent in English

Travel

• Ability to travel – opportunities for occasional international travel

It would be a plus if you also possess previous experience in managing a global cross functional team.

We review applications on an ongoing basis and look forward to hearing from you. Submit your application today – we’re excited to learn more about you!

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.