Key Account Manager

STERIS Canada Corporation; Malmö; On-site; SEK 450 000 - 650 000; Full time

Job summary

STERIS is seeking an Account Manager to drive sales and technical consultations within the Life Sciences sector. The ideal candidate will possess a Bachelor's degree in Biological Sciences or Engineering, several years of related sales experience, and will be skilled in consultative selling. This position requires a proactive approach to developing customer relationships and achieving sales objectives in a dynamic and impactful environment.

Qualifications

• Several years of sales experience to pharma manufacturers is required.
• Experience in consultative selling of technical products/services.
• Knowledge of regulated industries (cGMP, GLP, or similar) is essential.

Responsibilities

• Responsible for sales, technical consultation, and lead generation to achieve revenue goals.
• Identifying and proactively seeking qualified sales opportunities in specified markets.
• Collaborating with internal resources to ensure high levels of customer satisfaction.

Skills

Client-focused problem-solving

Persuasion and negotiation skills

Active listening

Strong communication skills

Business acumen

Education

Bachelor's Degree in Biological Science or related field

Bachelor's Degree in a Science-related field or Engineering

Tools

CRM software

Microsoft Office

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for cleanroom environments, microbiology, and possess strong stakeholder communication and service delivery skills? If so, then a career with STERIS in our Life Sciences team could be a great fit for you.

The Account Manager, creative thinkers and curious, will be primarily responsible for sales, technical consultation, and lead generation in their assigned territory for STERIS products to the Life Sciences industry, including pharmaceutical, biotech, vaccine, cell gene, medical device, nutraceutical, and related industries. Responsible for achieving all revenue, gross margin, and product sales objectives established by the Business Unit. Participates in the design and implementation of sales strategies, identifies prospects and opportunities, presents new concepts and products, calls on Customers, and ensures an optimal STERIS experience. Ensures high customer satisfaction, effectively establishes multi-level relationships with customers, and possesses excellent listening skills. Effectively manages and utilizes company-provided sales resources to maximize sales outcomes while providing the best solutions to the customer.

Duties

Business Development (60%)

• Achieves assigned sales quota for territory through the consultative sales process.
• Identifies and proactively seeks qualified sales opportunities with new and existing Customers within pharmaceutical, biotech, medical device, vaccine, and cell gene therapy markets.
• Develops strategic growth plans for new and existing Customers.
• Creates and manages a multi-faceted execution plan with key stakeholders and decision makers, leveraging all available resources.
• Provides a high level of service to Customers, including timely and accurate responses to inquiries, to maintain/build STERIS reputation in the marketplace.
• Collaborates and maintains strategic partnerships with internal resources and designated channel partners to achieve high levels of Customer satisfaction.
• Utilizes CRM to capture detailed Customer notes, manage sales funnel, forecast business, maintain and build pipeline.

Duties - cont'd

Technical (30%)

• Generates and presents STERIS Life Sciences products and innovative solutions using a compelling value-based approach to ensure Customer satisfaction.
• Uses question-based selling to gain knowledge regarding Customer environment, regulatory requirements, and specific needs to provide tailored Customer solutions.
• Maintains current knowledge of regulated industry and market trends, technical knowledge, and understanding of products and services. Attends educational workshops, reviews professional publications, and participates in professional affiliations.
• Educates Customers in cleaning, contamination control, and sterility maintenance, highlighting the features and benefits of using STERIS consumable products.

Business/Administrative (10%)

• Communicates regularly with STERIS management, Customers, and local channel partners to support their needs and obtain market intelligence.
• Plans sales calls/travel itineraries to maximize effectiveness of sales strategies while providing timely follow-up and managing operating expenses.
• Maintains CRM data, updates sales funnel and top accounts to measure progress against goals.
• Provides accurate and timely reports as required by leadership.

Education Degree

• Bachelor's Degree in Biological Science or related field.

Needed Experience

• Bachelor's Degree in a Science-related field, Engineering (both strongly preferred).
• Several years of sales experience to pharma manufacturers or cGMP industry-related experience required.
• Experience in consultative selling of technical products/services.
• Knowledge of regulated industries (cGMP, GLP, or similar).
• Involvement with PDA, ISPE, or similar industry organizations.
• Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships and develop new ones.
• Experience using current CRMs.

Skills

• Client-focused problem-solving.
• Persuasion and negotiation skills.
• Active listening and technical aptitude.
• Perseverance and follow-through.
• Strong communication skills at all levels of the organization.
• Self-directed, adaptable, and able to set priorities.
• Strong business acumen, with ability to understand and monitor trends.
• Proficiency in Microsoft Office.
• Must have/maintain a valid driver’s license and the ability to be granted clearance to travel globally.
• Valid driver's license and ability to work a flexible schedule and travel up to 60% of the time.

STERIS is a leading global provider of products and services supporting patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Segment: Pharmaceutical, Medical Device Sales, Medical Sales, Pharmaceutical Sales, Medical Device, Science, Sales, Healthcare