IT Support Specialist

Activision Blizzard,Inc.; Malmö; On-site; SEK 370 000 - 520 000; Full time

Job summary

A leading gaming company is seeking an IT Support Specialist in Malmö to provide technical support for users. This role requires a motivated individual with strong troubleshooting skills and the ability to oversee complex IT incidents across various levels. Ideal candidates will possess significant experience in IT support and have a solid understanding of IT service management tools.

Qualifications

• 4+ years of experience in IT support roles, 1 year in Level 2/3 capacity.
• Proficiency in English, at least B2 level.
• Advanced knowledge of Windows OS and Microsoft 365.

Responsibilities

• Resolve IT incidents and service requests from L1 to L3.
• Provide troubleshooting and root cause analysis for technical issues.
• Administer enterprise systems and support IT infrastructure projects.

Skills

Problem Solving

Customer Service

Analytical Skills

Education

Bachelor’s degree in Information Technology

Tools

SCCM

ServiceNow

Jira

Active Directory

PowerShell

Job description

Job Title:

IT Support Specialist

Requisition ID:

R025523

Job Description:

We are seeking a motivated and reliable IT Support Specialist to join our IT team as the first point of contact for local users, handling complex technical issues and providing advanced support across the organization.

This role is crucial in bridging frontline technical support and engineering teams, ensuring prompt incident resolution and smooth IT operations. The ideal candidate will operate across all support levels—L1, L2, and L3—providing comprehensive assistance from initial troubleshooting to deep technical analysis and resolution.

The ideal candidate is a highly motivated, resourceful individual with solid technical skills and a customer-focused mindset, capable of taking ownership of issues and eager to contribute to continuous improvement within the IT support ecosystem.

Key Responsibilities:

• Resolve IT incidents and service requests across all levels, from simple L1 tasks to complex L3 issues.
• Provide in-depth troubleshooting and root cause analysis for hardware, software, application, and network issues.
• Collaborate with cross-functional IT teams and third-party vendors for issue resolution.
• Administer and support enterprise systems, including user accounts, access permissions, and configurations.
• Support IT infrastructure projects such as deployments, upgrades, and migrations.
• Document solutions and create technical articles for the knowledge base.
• Monitor and respond to alerts from IT systems and tools, ensuring system uptime and availability.
• Manage onboarding of new employees: prepare workstations, configure accounts, and provision IT equipment.
• Mentor junior support team members and guide issue resolution.

Requirements:

• Proficiency in English (spoken and written), at least B2 level
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 4+ years of experience in IT support roles, with at least 1 year in Level 2/3 capacity.
• Ability to perform physical tasks (e.g., lifting and setting up hardware).
• Advanced knowledge of Windows OS, Microsoft 365, Active Directory, virtualization platforms, and remote support technologies.
• Experience with system administration tools (e.g., SCCM, Intune, JAMF, PowerShell).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM tools such as ServiceNow, Jira.
• Excellent analytical, problem-solving, and customer service skills.
• Strong written and verbal communication skills.
• Knowledge of version control systems is a plus.
• Relevant certifications like CompTIA Network+/Security+, MCP, or similar are advantageous.

We encourage diverse applicants and welcome those who believe they meet the qualifications. Join us in creating an inclusive environment and help us deliver exceptional gaming and entertainment experiences.