IT Support Specialist

2K; Malmö; On-site; SEK 45 000 - 60 000; Full time

Job summary

A renowned gaming company is looking for an IT Support Specialist to join their team in Malmö. You'll handle technical issues, provide advanced support, and collaborate across teams to ensure smooth IT operations. This role is pivotal in supporting our innovative and inclusive environment, and a background in IT support along with strong communication and problem-solving skills is essential.

Qualifications

• 4+ years of experience in IT support roles, with at least 1 year in a Level 2/3 capacity.
• Advanced knowledge of Windows OS, Microsoft 365, and networking concepts.
• Proficiency in English at minimum B2 level.

Responsibilities

• Resolve IT incidents and service requests across all levels.
• Provide in-depth troubleshooting and root cause analysis.
• Collaborate with IT teams and third-party vendors for issue resolution.

Skills

Analytical skills

Problem-solving skills

Customer service skills

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

SCCM

Intune

JAMF

PowerShell

ServiceNow

Jira

Job description

Job Title:

IT Support Specialist

Requisition ID:

R025523

Job Description:

We are seeking a motivated and reliable IT Support Specialist to join our IT team as the first point of contact for local users, handling complex technical issues and providing advanced support across the organization.

This role is crucial in bridging frontline technical support and engineering teams, ensuring prompt incident resolution and smooth operation of IT infrastructure and services. The ideal candidate will operate across all support levels—L1, L2, and L3—providing assistance from initial troubleshooting to in-depth technical analysis and resolution.

The ideal candidate is a highly motivated, resourceful individual with solid technical skills and a customer-focused mindset, capable of taking ownership of issues and eager to contribute to continuous improvement within the IT support ecosystem.

Key Responsibilities:

• Resolve IT incidents and service requests across all levels, from simple L1 tasks to complex L3 issues.
• Provide in-depth troubleshooting and root cause analysis for hardware, software, application, and network issues.
• Collaborate with cross-functional IT teams and third-party vendors to ensure issue resolution.
• Administer and support enterprise systems, including user accounts, access permissions, and system configurations.
• Support IT infrastructure projects including deployments, upgrades, and migrations.
• Document solutions and create technical articles for the knowledge base to support knowledge sharing.
• Monitor and respond to alerts from IT systems and tools, ensuring system uptime and availability.
• Manage onboarding of new employees: prepare workstations, configure accounts, and provision IT equipment.
• Mentor junior support team members and provide guidance on issue resolution.

Requirements:

• Proficiency in English (spoken and written), at minimum B2 level
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 4+ years of experience in IT support roles, with at least 1 year in a Level 2/3 capacity
• Ability to perform physical tasks (e.g., lifting and setting up hardware).
• Advanced knowledge of Windows OS, Microsoft 365, Active Directory, virtualization platforms, and remote support technologies.
• Experience with system administration tools (e.g., SCCM, Intune, JAMF, PowerShell).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM tools such as ServiceNow, Jira.
• Excellent analytical, problem-solving, and customer service skills.
• Strong written and verbal communication skills.
• Knowledge of version control systems is a plus.
• Relevant certifications such as CompTIA Network+/Security+, Microsoft Certified Professional (MCP), or similar are a plus.

Not sure you meet all the qualifications? Let us decide! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our World:

At Activision, we aim to create iconic brands in gaming and entertainment. Our mission is to deliver unrivaled gaming experiences worldwide. We are home to beloved franchises like Call of Duty, Crash Bandicoot, Tony Hawk’s Pro Skater, and Guitar Hero. As a leading developer, publisher, and distributor, we strive to delight millions of players with innovative, fun, and engaging entertainment.

We are advancing gameplay with popular titles and sophisticated technology. Our goal is to be the most inclusive company, recognizing that our success depends on passionate, creative, and diverse teams.

We deliver fun and unforgettable entertainment for our community. This is your opportunity to level up. Ready to activate your future?