Head of Key Account Management

foodora; Stockholm; On-site; SEK 600 000 - 900 000; Full time

Job summary

Join a pioneering delivery platform as the Head of Key Account Management at foodora, where you'll lead a team responsible for managing strategic accounts and driving growth. This role requires strong leadership skills, fluency in Swedish and English, and experience in complex negotiations. You will have opportunities for professional development and enjoys a supportive work culture focused on well-being.

Benefits

Wellness allowance

Employee discounts

Occupational pension and insurance coverage

Monthly learning sessions

Great deals via Benify

Awesome events and parties

Qualifications

• Experience managing large accounts and complex negotiations.
• Leadership experience is a plus.
• Advanced proficiency in Office applications.

Responsibilities

• Take overall responsibility for the Key Account Management team.
• Develop and implement processes for strategic accounts.
• Lead complex commercial projects and negotiate commissions.

Skills

Leadership

Negotiation

Communication

Fluency in Swedish

Fluency in English

eCommerce experience

Tools

Excel

PowerPoint

Job description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Do you have the ability to develop and lead a Key Account Management Department strategically? As our new Head of KAM, you will lead a team, set growth plans, conduct business reviews, and develop our business with strategic accounts. Building long-lasting relationships and working closely with management and key stakeholders to establish departmental strategies, goals, and targets will be key. If you have experience in similar roles and are eager to join our fast-paced journey, we welcome you to our pink family!

Your mission

• Take overall responsibility for the Key Account Management team at foodora, including personnel responsibility for 4-6 Key Account Managers.
• Develop and implement processes and structures for strategic accounts, including monthly/quarterly business reviews.
• Implement commercial strategies to increase growth and maximize value for strategic accounts, ensuring full integration with our ecosystem (deals, ad tech, subscription, POS, etc.).
• Collaborate with internal stakeholders on operational and strategic levels.
• Participate in key meetings with strategic accounts.
• Lead complex commercial projects, such as commission increase initiatives.
• Utilize and adapt best practices from other Delivery Hero markets to enhance strategic Account Management.

Our selection process is ongoing and may conclude before the recruitment process ends if we proceed to the screening or interview phase.

Our recruitment process includes:

1. Telephone interview — covering the basics.
2. Psychometric tests via Alva Labs — using science-based methodology.
3. First interview — getting to know each other better.
4. Case interview — demonstrate your skills.
5. Reference & background check — the final step before becoming colleagues.

Qualifications

• Experience managing large accounts and complex negotiations with a proven track record.
• Leadership experience is a plus; strong leadership skills are essential.
• Advanced proficiency in Office applications (Excel, PowerPoint).
• Fluent in Swedish and English.
• Experience in eCommerce and/or tech is considered a plus.

We encourage candidates who meet most of the qualifications to apply, regardless of whether they meet all criteria, especially women and minorities who are less likely to apply otherwise.

Additional Information

What’s in it for you?

• Wellness allowance and opportunities for work/life balance initiatives.
• Employee discounts at foodora and Friday breakfasts.
• Occupational pension, insurance coverage, and life insurance.
• foodora Learning — monthly sessions on industry topics, negotiation, project management, and more, plus structured onboarding and courses.
• Great deals at Benify (gym memberships, e-bikes, hotels, audiobooks, streaming, and more).
• Awesome events and parties!