Head of IT Compliance & Service Excellence

PolyPeptide Group; Malmö kommun; On-site; SEK 1,000,000 - 1,400,000; Full time

Job summary

PolyPeptide Group is seeking a Head of IT Compliance & Service Excellence to lead a global team across Sweden and India. You will drive GxP governance, computerized system validation, and service excellence within a regulated, fast‑moving biotech environment.

You will collaborate with Quality Assurance, cybersecurity, and project teams to modernize governance while maintaining regulatory rigor. Based in Malmö, this role offers broad visibility in customer meetings and senior management forums.

Qualifications

• Proven leadership of international specialist teams.
• Several years in IT compliance, governance, or validation leadership.
• Strong knowledge of GxP, GAMP 5, and quality documentation.

Responsibilities

• Lead a global IT Compliance & Service Excellence team across locations.
• Translate strategy into clear priorities and accountability.
• Oversee audits, inspections, and certification activities with structured follow-up.

Skills

People management

IT governance

GxP knowledge

ITIL familiarity

Audit support

Education

Bachelor's degree

Tools

ISO 27001 framework

GAMP 5

ITIL processes

Job description

Ready to lead a global team and shape the future of IT compliance and service excellence at PolyPeptide? Join us to modernize governance and validation while driving high standards across our global organization.

About Us

PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical through to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange.

United by Purpose

At PolyPeptide, we take pride in contributing to medicines that make a real difference to people's lives and health. Here, you will become part of work that truly matters, every single day. We are driven by our core values: trust, innovation and excellence. This is reflected in how we collaborate, solve problems, and uphold our responsibility for quality and safety for the patients ultimately affected by our work.

We are a company undergoing rapid development. Our growth brings a fast‑paced environment, change and new opportunities for both employees and the business. Here, you will grow together with us. If you are looking for a workplace where purpose, community and development go hand in hand, then PolyPeptide is the right place for you.

The opportunity

As Head of IT Compliance & Service Excellence, you will lead a global team of seven experienced specialists based in Sweden and India. Your focus will be to provide clear direction, build capability and create conditions for the team to deliver with confidence across IT compliance, GxP governance, computerized system validation and service excellence.

As a member of the Global IS/IT management team, you will translate strategic objectives into clear priorities and ensure that compliance and service‑management practices are practical, proportionate and embedded in daily operations. You will work closely with leaders and specialists across Global IS/IT, Quality Assurance, validation, site functions, Information & Cybersecurity, project teams, suppliers, system owners and the wider business.

The function operates across the full IT landscape, covering both applications and infrastructure, and plays a central role in audits, inspections, customer reviews, certifications and risk management. With a mature compliance foundation and a digital validation platform already in place, the next step is to modernize governance and validation for an increasingly cloud‑based and continuously evolving technology environment—without compromising regulatory rigor.

This is first and foremost a people‑leadership role. You do not need to be the leading technical expert in every discipline, but you should have the knowledge and judgement to guide experienced specialists, challenge constructively and make sound decisions in a regulated environment. By setting expectations, removing obstacles and building strong collaboration across locations and functions, you will help shape the continued development of IT compliance and service excellence at PolyPeptide. Based in Malmö, the role offers significant visibility and includes representing the function in customer meetings, audits, inspections and senior management forums.

Your Key Responsibilities

• Lead, coach and develop the global IT Compliance & Service Excellence team, building engagement and effective collaboration across locations and cultures.
• Set the function’s direction and translate Global IS/IT objectives into clear priorities, plans and accountabilities.
• Strengthen risk‑based IT compliance, GxP governance and computerized system validation throughout the system lifecycle.
• Lead support for audits, inspections, customer reviews and certification activities, ensuring structured follow‑up of risks, observations, CAPAs, deviations and improvement actions.
• Act as a key management contact for Quality Assurance and other stakeholders on compliance and inspection readiness.
• Advance ITIL‑based service management through clear process ownership, effective documentation, relevant metrics and continuous improvement.
• Drive the standardization and simplification of governance and service processes, including ownership of the Kanban system, such as Businessmap.
• Coordinate relevant ISO/IEC 27001 activities with the Information & Cybersecurity function.
• Translate complex compliance and service matters into practical guidance, training, priorities and management information.
• Build trusted relationships and represent the function in management forums, customer meetings, audits and inspections.

What You Bring

• Proven people‑management experience, with the ability to engage, coach and develop international specialist teams.
• Several years of experience in IT compliance, computerized system validation, IT governance, audit support, service management or a related leadership role.
• Strong knowledge of GxP, GAMP 5, validation, inspection readiness and quality documentation in pharmaceuticals, biotech, food or another regulated industry.
• Good understanding of ITIL, ISO/IEC 27001, internal controls, service‑oriented governance and risk‑based ways of working.
• Experience leading audits, reviews and compliance follow‑up in a structured, evidence‑based and pragmatic way.
• The ability to create and maintain clear procedures, standards, governance documents, training materials, reports and audit evidence.
• Strong communication and stakeholder‑management skills, including the confidence to influence senior audiences and challenge established approaches constructively.
• A proactive, accountable and mature leadership style, with the judgement to balance modernization and progress with GxP discipline.
• A relevant bachelor’s degree or equivalent practical experience. Certifications such as ITIL, CISA, ISO 27001 Lead Implementer/Lead Auditor or GAMP/CSV are an advantage.