Head of Customer Support & Store Operations

Macade Golf; Stockholms kommun; Vor Ort; SEK 700.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Ownership of customer care

Influence processes

International team

Flat hierarchy

Fun, hardworking culture

Zusammenfassung

Macade Golf in Stockholm seeks a Head of Customer Support to lead a small team, manage daily customer cases, and oversee the store's operations with a strong focus on service quality.

You will own processes, systems and communication channels, continuously improve how we support customers, and collaborate with other teams to address recurring issues while delivering an outstanding brand experience.

Qualifikationen

• Track record of delivering excellent customer service.
• Experience from e-commerce or retail is a plus.
• Strong leadership and people management skills.
• Ability to improve processes and tools for customer support.

Aufgaben

• Hands-on customer support across channels.
• Lead and develop the small customer support team.
• Continuously find better ways to take care of customers.
• Develop processes, systems and tools for customer support.
• Identify recurring customer issues and work with other teams to solve them.
• Manage the daily operation and staffing of our Stockholm store.
• Use customer feedback to help make Macade better.

Kenntnisse

Customer obsession

Swedish + English

Hands-on leadership

Team player

Strong communicator

Problem solving

Jobbeschreibung

Macade Golf in Stockholm seeks a Head of Customer Support to lead a small team, manage daily customer cases, and oversee the store's operations with a strong focus on service quality.

You will own processes, systems and communication channels, continuously improve how we support customers, and collaborate with other teams to address recurring issues while delivering an outstanding brand experience.