Head of Commercial Programs

Play'n GO; Växjö kommun; Remote; SEK 1 000 000 - 1 250 000; Full time

Job summary

A leading gaming entertainment supplier is seeking a Head of Commercial Programs. This fully remote role involves leading and developing a multi-functional team while defining strategies for customer content and market expansion. Strong leadership and commercial strategy background are essential. Apply now to join a dynamic team that values work-life balance and innovation.

Benefits

Generous benefits package

Flexible work hours

Team-building activities

Qualifications

• Strong leadership experience managing and developing a multi-functional team.
• Operational mindset with an ability to scale processes and teams.
• Strong background in Commercial Strategy, Sales, and/or Customer Success Operations.
• Experience in designing and delivering large-scale commercial programs and campaigns.

Responsibilities

• Lead, coach, and develop a multi-functional team of specialists.
• Define and evolve the long-term strategy for commercial programs.
• Own the optimisation and adoption of CRM and key commercial applications.
• Ensure commercial programs are tracked and measured for effectiveness.

Skills

Leadership

Commercial Strategy

Communication

Tools

CRM systems

Job description

Job title: Head of Commercial Programs

Job Details

Hours: Full Time

Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden or Malta.

Contract: Permanent

At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.

From the GO

At Play’n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play’n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?

What the role entails:

Some of the key responsibilities of our Head of Commercial Programs will be:

Team Leadership

• Lead, coach, and develop a multi-functional team of specialists.
• Set clear objectives aligned with company OKRs and and translate commercial priorities into actionable team plans.
• Provide regular feedback, coaching, and career development support to build a high-performing, motivated team.
• Foster a culture of accountability, curiosity, collaboration across functions and encourage innovation in commercial programs.
• Ensure commercial governance through regular performance reviews, strategy sessions, and structured communication with senior leadership.

Commercial Programs & Initiatives

• Define and evolve the long-term strategy for commercial programs and the execution of customer content, success operations, campaigns, promotions and new market entries.
• Ensure programs are customer-centric, innovative and measurable.
• Design and implement scalable processes, internal tooling and reporting that enable consistent execution across markets.
• Partner with Business Development and Customer Success leadership to align programs with strategic goals and growth ambitions.
• Anticipate market shifts and customer needs to proactively shape new initiatives and opportunities
• Act as the primary point of contact for cross-functional stakeholders, ensuring alignment and smooth delivery.

Systems & Tools

• Own the optimisation and adoption of CRM and key commercial applications.
• Ensure systems and workflows improve productivity, efficiency and customer engagement.
• Continuously refine commercial operations to remove friction and improve time-to-market, responsiveness and execution quality.

Insights & Impact

• Ensure commercial programs, systems and content are tracked and measured for effectiveness.
• Provide insights and recommendations to senior leadership based on performance and outcomes.
• Continuously identify opportunities to improve the consistency, scalability, and impact of commercial activities.

We are seeking a Head of Commercial Programs to design and lead the strategy for a portfolio of programs that enable growth, customer engagement and market expansion.

This role will set the long-term direction for initiatives spanning Customer Success Operations, Promotions, Games engagement, CRM, systems and new market entries.

With a strong commercial mindset, the Head of Commercial Programs will ensure these initiatives are not only executed effectively but are developed strategically to deliver long-term business impact and align with the company’s overall commercial priorities.

What we ask of you:

• Strong leadership experience managing and developing a multi-functional team
• Operational mindset with an ability to scale processes and teams

• Strong background in Commercial Strategy, Sales and/or Customer Success Operations
• Experience in designing and delivering large-scale commercial programs and campaigns
• Strong commercial mindset with the ability to connect programs to business development and growth objectives.
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels and across departments

What’s in it for you?

If you feel great, you’ll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go.

Apply now to find out more. It’s your best move. This opportunity will remain open until we meet the right candidate.

GO for it.

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.