Guest Relation Manager

World of Volvo; Göteborgs kommun; On-site; SEK 400 000 - 600 000; Full time

Job summary

A leading automotive experience center in Gothenburg is seeking a Guest Relation Manager to ensure every guest receives a premium experience. The role involves overseeing daily operations, managing the guest relation team, and collaborating with other departments. The ideal candidate will have a degree in hospitality management and extensive experience in team leadership and customer service. Join us to shape future experiences in an innovative environment.

Qualifications

• Minimum 5 years of experience within hospitality management.
• Minimum 3 years of experience in staff management.
• Fluent in Swedish and English.

Responsibilities

• Deliver excellent guest service and ensure a premium customer experience.
• Oversee and secure efficient daily operations of the customer experience team.
• Manage staff planning and scheduling for both full-time and part-time team members.

Skills

Leadership

Customer service

Communication

Education

Degree in Hospitality Management or equivalent

Tools

Timeplan

Job description

About World of Volvo

World of Volvo is more than just cars – it’s a place for unique experiences. We have created a Brand Experience Center that combines innovation, design, and sustainability in a way that inspires, educates and moves. Here, we strive to create memorable moments and share our passion with the world. To continue this journey, we are looking for dedicated and creative employees who want to help shape the experiences of the future. Welcome to World of Volvo!

About The Role

As Guest Relation Manager at World of Volvo, you will play a key role in ensuring that every guest receives a premium experience across all our contact points – from email and phone support to the info desk, conferences, meetings, and exhibitions. You will lead, coach, and develop the Guest Relation team, secure smooth daily operations, and build strong cross-functional collaborations with other departments and partners.

Key Responsibilities

• Deliver excellent guest service and ensure a premium customer experience
• Oversee and secure efficient daily operations of our customer experience team
• Support the team in handling customer inquiries and resolve issues proactively
• Manage staff planning and scheduling for both full-time and extra-hour team members
• Manage budgets and track expenses
• Build and nurture relationships across World of Volvo and with key partners

Who Are We Looking For

We are looking for a passionate leader who thrives in a dynamic environment and takes pride in delivering world-class service. You are a natural relationship builder, highly organized, and motivated by developing both people and processes.

Requirements

• Degree in Hospitality Management or equivalent
• Minimum 5 years of experience within hospitality management
• Minimum 3 years of experience in staff management
• Previous experience working with collective agreements
• Strong knowledge of team leadership and cross-functional collaboration
• Previous experience with Timeplan is considered a strong advantage
• Fluent in Swedish and English

Personal qualities that will help you succeed

• Strong social and communication skills
• Genuine passion for customer service and premium guest experiences
• Engaged, driven, and quality-focused with a professional appearance
• Flexible and proactive problem-solver with excellent coordination skills
• Structured and collaborative in planning and execution
• A true team player with the ability to inspire others

Other

• This is a full time position located in Gothenburg
• Please note that working hours may vary depending on event schedules
• Last application date is Oct 15. Applications will be reviewed continuously, and candidates will be contacted accordingly
• For questions regarding the recruitment process, please contact [e-mail]