Global Support Technician

Westinghouse Electric Company; Västerås kommun; On-site; SEK 30,000 - 45,000; Full time

Benefits offered by this job

Wellness Allowance

Flexible pay opportunities

Work hour reduction and occupational pension

ASB Insurance

Employee Assistance Program

Employee Referral Program

Job summary

Westinghouse Electric Company is seeking an experienced IT Support Technician in Västerås, Sweden. This role involves troubleshooting technical issues, managing support requests, and maintaining IT systems. Candidates must have higher education in IT or equivalent experience, with at least one year of applicable IT support experience. The position offers numerous benefits, including a wellness allowance and flexible pay opportunities, in a collaborative and innovative work environment.

Qualifications

• Minimum of one year of experience/support in an IT environment.
• Experience from a manufacturing environment.
• Experience providing IT support within large organizations.

Responsibilities

• Troubleshoot technical issues and deliver support, remote and on-site.
• Manage VIP support requests, maintaining a high standard of efficiency.
• Document ticket management, troubleshooting methods, and solutions.

Skills

IT support experience

Windows environments knowledge

Networking concepts

Hardware troubleshooting

Professional proficiency in Swedish

Professional proficiency in English

Education

Higher education in IT or equivalent

Tools

ITSM tools

Service Management system

Job description

At Westinghouse Electric Company, we are pioneers in nuclear technology and our technology is the basis for nearly half of the world's commercial nuclear power plants in operation. Today, we are also building several new reactors that contribute to more fossil‑free energy. Globally, we have over 10,000 employees in 19 countries, of which 1,000 are at our Swedish workplaces in Västerås and Täby. Our Swedish operations were founded in 1969 and supply nuclear fuel as well as products and services in automation, maintenance, testing and decommissioning for customers around the world. Read more about us at www.westinghousenuclear.com.

About The Role

Welcome to our IT department, comprising approximately 35 professionals dedicated to managing ServiceDesk operations, applications, and infrastructure. Our team is committed to ensuring consistent IT availability and optimal functionality for the business. We are currently seeking an experienced IT Support Technician to join our Site Support team.

You will report to the ISD Global Regional Lead – North Region and will work exclusively on‑site located at Bränslegatan, Västerås.

Main Responsibilities

• Troubleshoot technical issues and deliver support, remote and on‑site.
• Manage VIP support requests, maintaining a high standard of efficiency.
• Operate within the Service Management system, resolving tickets.
• Document ticket management, troubleshooting methods, and solutions.
• Maintain knowledge base articles for both end‑users and IT staff; ensure inventory records are up to date.
• Offer support for hardware and software, including printers, conference room technology, and shared resources.
• Be the site support IT representative in internal projects.
• Configure computers, phones, and other hardware.

Qualifications

• Higher education in IT or equivalent professional experience.
• Minimum of one year of experience/support in an IT environment.
• Experience from a manufacturing environment.
• Experience providing IT support within large organizations.
• Familiarity with ITIL methodologies and proficiency with ITSM tools.
• Knowledge in Windows environments and basic networking concepts.
• Competence in hardware troubleshooting.
• Professional proficiency in Swedish and English, both spoken and written.
• Driver license (Swedish B license).

We carry out security clearance as part of the recruitment process.

For more information about the role, please contact the hiring manager Emil Wiklund at [e-mail].

Union Agreement

This role belongs to the union agreement Teknikavtalet.

Union Representatives

Akademikerförening på Westinghouse (AFW): Anna Lundgren, [phone], [e-mail]

Unionen: Maria Gunnarsson, [phone], [e-mail]

IF Metall: Zlatko Grbic, [phone], [e-mail]

We offer

At Westinghouse, we offer an inspiring work environment in a high‑tech industry. You will be a part of a network of global experts from several different areas and we offer great opportunities for competence development and career growth, both in Sweden and abroad. As a member of our team, you will work together with engaged colleagues and be a part of an environment that is both challenging and supportive. Many of our positions are based in activity‑based environments which enables a flexible workplace.

At Westinghouse, we have a strong safety culture.

Westinghouse is an employer that treats everyone equally.

Some of the benefits employees in Sweden can expect

• Wellness Allowance
• Flexible pay opportunities via our Benefit portal
• Work hour reduction (ATF) and occupational pension (ITP)
• ASB Insurance – compensation for the cost of health care, dental care, hearing aids, glasses and more
• Employee Assistance Program – confidential counseling and resources for employees, eligible dependents, and household members
• Employee Referral Program, potential for employees to earn a monetary award for referring other qualified candidates to Westinghouse