Global Key Customer Manager

Epiroc Group; Örebro kommun; Hybrid; SEK 80 000 - 120 000; Full time

Job summary

A leading mining technology company is seeking a Global Key Customer Manager in Örebro or Stockholm, Sweden. This pivotal role involves enhancing operational excellence for key customers through strategic collaboration and change management, supported by a strong technical background in mining. Ideal candidates will have over 10 years of experience and excellent communication skills. A hybrid workplace fosters better work-life balance.

Benefits

Hybrid workplace flexibility

Diverse international environment

Creative and innovative atmosphere

Qualifications

• 10+ years of industry experience in various roles in mining.
• Ability to partner with diverse teams and stakeholders.
• Expertise in reviewing and improving operating procedures.

Responsibilities

• Bridge the gap between customers and Epiroc teams.
• Map current methods to identify improvements.
• Drive implementation roadmaps for operational enhancements.

Skills

Change management

Building and managing multicultural teams

Communication skills

Operational excellence

Technical expertise in mining operations

Education

Degree in mining engineering

Job description

Global Key Customer Manager

Functional area: Marketing & Sales

Onsite or Remote: Hybrid

Primary Skills:

Country/Region: SE

Location: Örebro, Orebro County, SE, 70191 Nacka, Stockholm County, SE, 131

Company name: Epiroc Rock Drills AB

Date of posting: Sep 11, 2025

Are you ready to lead transformational change in mining operations? We are looking for a Global Key Customer Manager to play a pivotal role in driving the operational excellence vision of selected Epiroc key customers operations.

If you're ready to make a meaningful impact in mining operations, this opportunity could be your next step.

Your mission

Your mission in this role is to work as a strategic accelerator and facilitator. You will bridge the gap between Epiroc`s strategic customers and mine sites, Epiroc factories, Customer Centres and technology teams, empowering them to reduce human exposure and reach new levels of efficiency and operational excellence based on global best practice.

In this role, you’ll partner closely with our customers to communicate the company’s vision and share best practices. You’ll map current equipment, methods, and performance to identify potential improvements, allowing you to guide thoughtful discussions about current practices and opportunities for growth. You’ll develop and drive implementation roadmaps that bring the vision operational improvements to life. You have the ability to look beyond today's practices and seek alignment to work as partners towards a common vision.

Additionally, you will be also responsible for building up confidence and experience out in our Customer Centers.

Your profile

You bring a solid technical background with a degree preferably in mining engineering. You have over 10 years of industry experience in mining from different roles with a broad rather than deep experience. Your expertise in mine operations enables you to refine procedures and promote best practices. You understand that the human aspect of change management and technology implementation is the most important factor.

You offer:

• A humble attitude and ability to partner with people on various levels in organisations.
• Strong knowledge of building and managing target driven multicultural teams.
• Experience in change management and ability to challenge status quo.
• Experience reviewing and improving standard operating procedures.
• Ability to build business cases and financial justifications for strategic decisions.
• Transparency where improvement progress is measured and visible.

As a person, you thrive in international environments, communicate effectively across all levels, and foster collaboration with a customer-focused mindset. You are fluent in English, additional languages are a plus.

With up to 80-100 travel days required, your adaptability and positive outlook help you thrive in diverse environments.

Location

This position can be in Örebro or Stockholm, Sweden. Other locations with proximity to Epiroc offices could also be discussed.

A hybrid workplace

Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility and participation allowing for a better balance between work and private life, which also promotes well-being. The hybrid workplace is an opportunity if work allows, based on your role, responsibilities, and individual conditions.

Life at Epiroc

By joining our company, you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed and helpful colleagues who live by our core values: Collaboration, Commitment and Innovation. We work in a global environment with over 113 different nationalities!

We are committed to a thorough recruitment process, including interviews, reference checks and assessments. To ensure a safe working environment, we conduct identity checks and drug and alcohol screening. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.

Epiroc is an equal opportunities employer and welcomes applications from all sections of the community.