Global Incident & Support Unit Lead

Scania; Stjärna; On-site; SEK 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Health center in Gröndal

wellness allowance

Bonus

Flexible working hours

Company car leasing

Employee events

Direct Scania Job express buses to Sö̈

Job summary

Scania in Södertälje, Sweden, seeks a Unit Head to lead the global Workshop Suite (tWS) Incident and Support organization. You will shape a new global capability, coordinating between R&D, IT, and workshop operations worldwide.

You will drive a data-driven culture, ensure stable operations, and build a strong leadership network across TRATON Group R&D and Scania. This role offers strategic impact and international collaboration.

Qualifications

• Proven leadership experience and a passion for coaching and developing teams.
• Experience from technical support, service delivery, IT operations, software development, or similar environments.
• Experience leading cross-functional collaboration in complex organizations.
• A university degree in Engineering, Information Technology, or equivalent.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Lead, coach and develop a growing team of Incident Managers and technical specialists within infrastructure support and advanced troubleshooting.
• Own and continuously improve the global support delivery for the Workshop Suite.
• Ensure stable and reliable operation of tWS while minimizing disruption to workshop operations worldwide.
• Establish a proactive and data-driven culture based on monitoring, trend analysis, and preventive actions.
• Drive efficient incident and problem management, including prevention of recurring issues.
• Ensure that learnings from incidents and customer feedback are translated into improvements of systems, services, and support processes.
• Build strong collaboration across development teams, IT organizations, suppliers, and markets.

Skills

Leadership

Coaching

Cross-functional collaboration

English communication

Strategic thinking

Education

Engineering degree

Information Technology degree

Job description

Scania in Södertälje, Sweden, seeks a Unit Head to lead the global Workshop Suite (tWS) Incident and Support organization. You will shape a new global capability, coordinating between R&D, IT, and workshop operations worldwide.

You will drive a data-driven culture, ensure stable operations, and build a strong leadership network across TRATON Group R&D and Scania. This role offers strategic impact and international collaboration.