General Manager, Nordics

Nettitude Group; Göteborgs kommun; On-site; SEK 1,800,000 - 3,200,000; Full time

Job summary

LRQA in Gothenburg seeks a commercially astute leader to head the Nordics and Baltics Inspection and Assessment business. You will own the P&L, partner with Sales on pricing and account planning, and identify opportunities across sectors and partnerships to drive sustainable growth.

You will lead strategic execution, operational planning, and a culture of accountability, fostering transformation, client value, and talent development across teams.

Qualifications

• Commercially astute, performance-driven leader.
• Own and deliver the P&L with accountability for revenue, margin, and cash targets.
• Partner with Sales to co-develop and execute commercial strategies, including pricing, pipeline conversion, and strategic account planning.
• Proactively identify and pursue growth opportunities across sectors, services, and partnerships.
• Develop a 3-year strategic plan aligned with global strategy and local market dynamics.

Responsibilities

• Lead operational planning and resource optimisation for efficient, compliant service delivery.
• Drive digital transformation and innovation across Inspection and Assessment.
• Represent LRQA externally, building relationships with clients, regulators, and industry bodies.
• Lead service recovery and quality improvements with Technical & Quality teams.
• Foster ownership, agility, and client-centricity across the organization.
• Build and lead a high-performing team with recruitment, coaching, and performance management.

Skills

P&L management

Commercial strategy

Cross-functional leadership

People development

Strategic planning

Job description

To lead LRQA’s Inspection and Assessment business in Nordics and Baltics, delivering commercial growth, operational excellence, and strategic transformation. This role is accountable for P&L performance, client satisfaction, and team capability across both service lines.

The successful candidate will be a commercially astute, performance-driven leader who proactively identifies market opportunities, drives cross-functional collaboration (especially with Sales), and builds a culture of accountability and continuous improvement.

• Own and deliver the P&L, with clear accountability for revenue, margin, and cash targets.
• Partner with Sales to co-develop and execute commercial strategies, including pricing, pipeline conversion, and strategic account planning.
• Proactively identify and pursue growth opportunities across sectors, services, and partnerships.
• Deliver performance reviews with clarity and rigour, using data to drive accountability and improvement.

Strategic and Operational Execution

• Develop and implement a 3-year strategic plan aligned with LRQA’s global strategy and local market dynamics.
• Lead operational planning and resource optimisation to ensure efficient, compliant, and client-centric service delivery.
• Drive digital transformation and innovation across both Inspection and Assessment to enhance value and scalability.

Client and Market Engagement

• Represent LRQA externally, building relationships with key clients, regulators, and industry bodies.
• Lead service recovery and quality improvement initiatives in collaboration with Technical & Quality teams.
• Deepen client relationships through proactive engagement, solution development, and strategic account management.

People and Culture

• Build and lead a high-performing, commercially aware team through effective recruitment, coaching, and performance management.
• Foster a culture of ownership, agility, and client-centricity across all levels of the organisation.
• Champion employee engagement and talent development, ensuring succession readiness and capability growth.

Cross-Functional Collaboration

• Work closely with Client Operations to ensure seamless delivery and operational excellence.
• Collaborate with Product and Technical teams to support new service development and capability building.
• Influence global processes and tools to improve customer experience and service delivery.

Success Behaviours & SMART Measures

Behaviour

SMART Measure

Commercial Acumen

Translates strategy into profitable growth

Achieve YoY revenue growth

Performance Leadership

Holds teams accountable with clarity and fairness

100% of direct reports receive quarterly performance reviews with documented outcomes

Proactive Market Scanning

Identifies and acts on new opportunities

Minimum 3 new commercial opportunities initiated per quarter, with pipeline tracking

Builds strong, lasting client relationships

Works cross-functionally to deliver results

Joint planning sessions with Sales and Client Ops held monthly with action plans

Drives transformation and innovation

At least 2 digital or process innovations implemented annually with measurable impact

People Development

Builds capability and succession

≥ 90% of team with development plans; ≥ 1 internal successor identified for key roles

Diversity and Inclusion at LRQA

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities ).

IR35 Status: [[custIR35]]

Location: Gothenburg: Johan Willins Gata 6

Position Category: Management

Position Type: Employee Fixed Term