FinTech Support Engineer: Payments & Logs

Atlar; Stockholms kommun; On-site; SEK 30,000 - 50,000; Full time

Job summary

Atlar, located in Stockholm, is looking for a Technical Support Specialist. This role involves resolving customer issues, investigating payment flows, and communicating findings effectively to finance teams.

The position requires a problem-solving mindset and good written communication skills. Ideal candidates will have a background in systems science or equivalent experience. Join us and help shape our customer support function while working with leading European companies.

Qualifications

• Recent graduate or early-career background in relevant fields.
• Comfort reading logs and understanding APIs.
• Ability to explain technical details clearly.

Responsibilities

• Investigate customer issues end to end.
• Provide clear, accurate responses to customer queries.
• Work directly with customers and partner with engineering.

Skills

Curiosity about systems

Excellent written communication in English

Problem-solving mindset

Comfort with ambiguity

Education

Degree in systems science, IT, computer science, or a related field

Tools

APIs

SQL

Job description

Atlar, located in Stockholm, is looking for a Technical Support Specialist. This role involves resolving customer issues, investigating payment flows, and communicating findings effectively to finance teams.

The position requires a problem-solving mindset and good written communication skills. Ideal candidates will have a background in systems science or equivalent experience. Join us and help shape our customer support function while working with leading European companies.