Finnish-Speaking Customer Success Manager for Growth

Teamtailor; Stockholms kommun; Sur place; SEK 500 000 - 750 000; Plein temps

Avantages offerts par ce poste

Fixed salary with commission

Multicultural team

Development opportunities

Work with great product

Résumé du poste

Teamtailor, a fast-paced international SaaS company, seeks a Customer Success Manager to own a diverse portfolio of customers from onboarding to renewal. You will drive product adoption, build consultative relationships, and collaborate with Product, Support, and Sales to deliver a seamless customer journey.

Ideal candidates bring proven SaaS customer success or account management experience, strong relationship skills, and a proactive, strategic mindset.

Qualifications

• Proven experience in Customer Success, Account Management, HR/recruitment, or similar SaaS client-facing roles.
• Strong relationship-building and communication skills (verbal & written).
• Experience leading projects and coordinating across teams.
• Proactive, goal-oriented with ability to manage multiple priorities.
• Experience with renewals, upselling and customer retention strategies.
• Strategic, consultative approach with strong problem-solving skills.
• High emotional intelligence, empathy, and adaptability in fast-paced environments.
• Willingness to learn and try new things.
• Fluent in English and Finnish (writing and speaking).

Responsabilités

• Own and manage a portfolio of customers across their lifecycle, from Onboarding to Success, as well as renewal and upsell/expansion.
• Lead onboarding and implementation to ensure customers are set up for success and adopting best practices.
• Build strong, consultative relationships to deeply understand customer goals and align Teamtailor’s solutions to their needs.
• Drive product adoption by providing strategic guidance, training, and continuous education.
• Monitor customer health metrics (e.g., NPS, Health Score, risk & growth signals) to proactively address risks and ensure satisfaction.
• Collaborate cross-functionally with teams like Product Specialists, Support, Onboarding Specialists, Integrations, and Sales to deliver a seamless experience.
• Identify and execute upsell and expansion opportunities to grow accounts and increase value.
• Renew contracts and lead negotiations with a consultative, win-win approach.
• Collect and share customer feedback to inform product improvements and internal processes.
• Support other CSMs by role modeling best practices and demonstrating strong communication and ownership.

Connaissances

Customer Success

Account Management

SaaS Experience

Relationship building

Communication

Project Leadership

Renewals/Upsell

Strategic Thinking

Emotional Intelligence

Adaptability

Learning Mindset

English Fluency

Finnish Fluency

Description du poste

Teamtailor, a fast-paced international SaaS company, seeks a Customer Success Manager to own a diverse portfolio of customers from onboarding to renewal. You will drive product adoption, build consultative relationships, and collaborate with Product, Support, and Sales to deliver a seamless customer journey.

Ideal candidates bring proven SaaS customer success or account management experience, strong relationship skills, and a proactive, strategic mindset.