Europe Freight Operations Account Leader

DP World; Stockholms kommun; Presencial; SEK 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

DP World is seeking a Senior Manager Operations Account Management – Freight Europe to own operational delivery and service performance for strategic customers across Europe. You will act as the primary operational contact, ensuring consistent execution across Air, Ocean, and Road freight, while leading governance, escalations, and continuous improvement initiatives in a fast-paced, international setting.

You will work closely with Key Account Managers, branch operations, and OPSX functions to

Formación

• Bachelor's degree in Logistics, Supply Chain, Business Admin or related field.
• Master's degree in Operations/Logistics is advantageous.
• Lean Six Sigma, Project Mgmt or Continuous Improvement certification preferred.
• 8–10 years in Freight Forwarding, Logistics, or Supply Chain Ops.
• 3–5 years in a customer-facing operational account management role.
• Experience with multinational freight customers across Air, Ocean, Road.

Responsabilidades

• Own operational delivery and service performance for strategic freight customers across Europe.
• Lead governance, manage escalations, drive continuous improvement and ensure KPIs.
• Maintain customer performance dashboards and escalation logs, support SOPs.
• Collaborate with KAMs, branch ops, Shared Service Centres and OPSX functions.
• Foster stakeholder relationships with transparency and customer focus.
• Drive standardisation and automation initiatives across countries.

Conocimientos

Customer relationship

Stakeholder management

Analytical thinking

Problem solving

Project management

Organization

Negotiation

Cross-country collaboration

Travel readiness

Educación

Bachelor's degree in Logistics or related field

Master's degree advantageous

Herramientas

Power BI

Tableau

Excel

TMS/ERP/CRM platforms

Descripción del empleo

DP World is seeking a Senior Manager Operations Account Management – Freight Europe to own operational delivery and service performance for strategic customers across Europe. You will act as the primary operational contact, ensuring consistent execution across Air, Ocean, and Road freight, while leading governance, escalations, and continuous improvement initiatives in a fast-paced, international setting.

You will work closely with Key Account Managers, branch operations, and OPSX functions to