Endpoint Management Engineer

Sobi; Stockholms kommun; On-site; SEK 558,000 - 781,200; Full time

Benefits offered by this job

Competitive compensation

Work/life balance

Professional growth opportunities

Diversity and Inclusion

Collaborative environment

Job summary

Sobi in Stockholms län is seeking a Digital Workplace IT Operations Manager to oversee devices and applications within their Microsoft cloud environment. Your role will focus on ensuring security, compliance, and productivity across Windows and iOS systems.

Ideal candidates should have relevant IT education and experience in a device management team. Responsibilities include managing service requests, coordinating with stakeholders, and enhancing systems for continuous improvement.

This position offers a collaborative work environment with an emphasis on professional growth and work/life balance.

Qualifications

• Experience in a Microsoft cloud environment, managing devices and applications securely.
• Ability to package applications and troubleshoot issues in Windows and iOS.
• Intermediate knowledge of security and compliance in device management.

Responsibilities

• Manage devices and applications in the Microsoft environment.
• Coordinate service requests, changes, and process improvements.
• Support and train ServiceDesk and other departments on systems.

Skills

Device management

Intune

Troubleshooting Windows OS

Microsoft Autopilot

PowerShell scripting

Education

Relevant education within IT or equivalent practical experience

Tools

ServiceNow

Robopack

Job description

Benefits

• Competitive compensation for your work
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Opportunities for professional growth
• Diversity and Inclusion
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The IT department, a part of IS/IT, is responsible for the architecture, strategy, maintenance, and support of Sobi’s Microsoft platforms and infrastructure such as clients, servers, and network. The IT department consists of five teams – Infrastructure, Service desk, IT security, Digital Workplace & AI, and Automation & Integration. IT work follows Sobi’s quality framework based on ITIL.

As a Digital Workplace IT Operations Manager for Device and Applications you will work in our Microsoft cloud environment. You will manage devices and applications in our Windows client and iOS environment to ensure security, compliance, and productivity. Responsibilities include enrolling and configuring devices in Intune, deploying and updating applications, monitoring health and performance, and troubleshooting issues across Windows and iOS.

Main responsibilities:

• Ownership of key elements in the Digital Workplace team’s responsibility
• Lead and coordinate Service requests, Changes and roadmap activities within your area
• Manage and coordinate Digital Workplace incidents in ServiceNow
• Suggest and deliver continuous improvement regarding the individuals appointed systems/products/solutions with a focus on identifying opportunities for process improvement
• Support in managing and coordinating training of ServiceDesk and other departments of Sobi regarding the individuals appointed systems/products/solutions
• Serve as SME for the Digital Workplace & AI, including, but not limited to device management, Intune, RoboPack, applications and trainings
• Application and OS Lifecycle management (Intunes/RoboPack/Windows Autopatch), Apple device/Phone OS and Application Lifecycle Management (Intune/Apple Business Manager)
• Knowledge sharing inside the Team to build a stronger resilience, to protect against interruptions in our delivery

Qualifications

• Relevant education within IT or equivalent practical experience
• Previous experience working as part of a device team in a Microsoft cloud environment (Intune), ability to create and package applications and configurations in Intune, good knowledge in troubleshooting Windows OS, Windows application, and iOS application, good knowledge in Microsoft Autopilot and Autopatch, basic to intermediate PowerShell scripting.
• Previous experience of application management in Robopack, or similar solution
• Ideally, intermediate knowledge about security and compliance related to device management in a global company setting.
• Team player, flexible and adoptable. Pro-active and solution oriented.