End User Services Lead, Operations and Automation

RELEX Solutions; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

RELEX Solutions seeks an End User Services Lead to drive IT operations, asset management, and workplace automation across our Nordic-Asia footprint. You will lead a team, reduce manual work via automation, and enhance self-service through Entra, SSO, and SCIM.

You will manage Microsoft 365/Intune, endpoint management, and service delivery through Jira/JSM, with KPI‑driven service catalog ownership. Strong English required; Helsinki or Stockholm location.

Qualifications

• Senior, hands-on IT engineering experience with Microsoft Entra, SSO and SCIM provisioning.
• Experience configuring Jira Service Management for a service desk.
• Automation mindset with scripting and Jira automation.

Responsibilities

• Lead End User Services – IT Technical Operations and IT Asset Management & Workplace.
• Automate repetitive manual work by documenting and automating it.
• Automate standard access and provisioning through Entra, SSO, and SCIM; grow the Access Portal for self‑service.
• Cut manual ticket volume at the front line through automation, in partnership with AI teams.
• Support Microsoft 365, Intune, and endpoint management; manage service delivery via Jira and JSM.
• Own the End User Services entry in our service catalogue with defined KPIs and SLAs.

Skills

Microsoft Entra

SSO

SCIM provisioning

Endpoint administration

Jira Service Management

Automation mindset

Scripting

Jira automation

n8n

English fluency

Tools

Jira Service Management

Job description

End User Services Lead, Operations & Automation

Location: Helsinki, Finland or Stockholm, Sweden | Team: Business & IT (BIT)

Who We Are

We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can't shape the future by clinging to the past. So, we keep evolving, together.

What We Do

RELEX runs the planning decisions behind 600+ retailers and manufacturers worldwide, deciding, at real scale, what gets forecast, stocked, priced, promoted, and produced across the entire value chain. Few problems combine this much data, this much complexity, and this much real‑world weight: get it right and a shelf stays stocked, a factory line doesn’t stall, food doesn’t spoil in a warehouse before it’s sold. Get it wrong, and it shows up in actual losses, for some of the largest retail and manufacturing brands in the world. We've grown for 76 consecutive quarters straight, and it's still accelerating. The first half of 2026 was the strongest in the company's history. We're a team of 2,000+ people, headquartered in Helsinki, with offices across Europe, North America, and Asia‑Pacific.

What We Need You To Do And Be

• You will lead End User Services – IT Technical Operations, and IT Asset Management & Workplace (led by Nick Kwadijk, who'll report into you) – as the human tier behind our AI agent layer, with 13 people counting on you and two senior regional operators helping you run the team day to day
• Move the team off repetitive manual work by documenting and automating it — the measure is repeatable systems, not individual heroics.
• Automate standard access and provisioning through Entra, SSO, and SCIM, and grow the RELEX Access Portal so common requests are self‑serve.
• Cut manual ticket volume at the front line through automation, partnering with our AI agent layer and AI & Automation team.
• Support our Microsoft stack — Microsoft 365, Intune, and endpoint management — and run service delivery through Jira and JSM.
• Own the End User Services entry in our service catalogue, with KPIs and SLAs you define and report on.

What You’ll Bring To The Table

Our five values are our playbook. We speak up when things don't make sense. We stop doing what doesn't add value. We stay curious, back each other up, and make space for both innovation and laughter.

• Senior, hands‑on IT engineering experience, with real depth in Microsoft identity (Entra), SSO, and SCIM provisioning, plus endpoint administration
• Comfortable configuring and running Jira Service Management for a service desk
• An automation mindset — n8n, scripting, Jira automation — not just ticket‑driven workflows
• Comfortable leading across mixed technical scope, without needing to be a people‑manager first
• Comfortable with ambiguity and a fast‑moving, dynamic environment: you build things that keep working without someone checking in on you
• Fluent in written and spoken English
• As a bonus, we consider experience working with an international team, plus great communication and organizational skills

What We Consider An Advantage

• Experience partnering closely with an AI or automation team
• Background in a smaller or mid‑sized company, where you had to create solutions rather than operate from someone else's playbook

What We Offer In Return

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future
• Flexibility in how and where you work
• Room to thrive in a fast‑growing global company with a good market position
• Practical benefits that support work, family, wellness, and everyday life
• Annual leave
• Diverse, inclusive, and supportive work culture
• Work that meaningfully reduces waste and improves sustainability, end to end across our customers' supply chains
• Ownership, autonomy and flat hierarchies
• Two paid volunteering days each year

Please note that to be considered for this position, you must be based in Finland or Sweden, and hold a valid work permit.

If you have questions, [e-mail] from our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.