Dutch-Speaking Customer Service Representative

The Place; Stockholms kommun; On-site; SEK 400 000 - 600 000; Full time

Job summary

A dynamic staffing agency in Stockholm is seeking a Dutch-Speaking Customer Service Representative to provide exceptional support and resolve customer issues. Responsibilities include answering inquiries, guiding customers, and collaborating with departments to enhance service. Ideal candidates are fluent in Dutch and possess experience in sales or customer-facing roles. This position offers the chance to be part of a supportive network and develop your career.

Benefits

Mentoring and secure conditions

Supportive work environment

Opportunity for career development

Qualifications

• Fluent in Dutch and Swedish and/or English.
• Previous experience in sales or customer-facing roles.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Answer incoming customer inquiries via phone, email, or chat.
• Provide product or service information and help resolve any issues.
• Guide customers through troubleshooting processes or procedures.
• Update customer records and document interactions in CRM systems.
• Collaborate with other departments to ensure smooth handling of cases.
• Identify recurring issues and suggest improvements to processes.

Skills

Fluent in Dutch

Sales experience

Basic computer skills

Tools

Microsoft Office

Job description

Dutch-Speaking Customer Service Representative

The Place

Kommun: Stockholm

Are you service-minded and fluent in Dutch? Do you love helping customers, solving problems, and making someone's day a little better? We’re taking a step ahead and hope to match you with an upcoming assignment – join our network today! About the Role as Customer Service Representative Customer service is at the heart of any great company – and in this role, you'll be the first point of contact for customers, providing support, solving issues, and ensuring a positive customer experience. You’ll represent the company’s values and be key to building long-term customer satisfaction. Examples of tasks as a Sales Representative:

• Answer incoming customer inquiries via phone, email, or chat
• Provide product or service information and help resolve any issues
• Guide customers through troubleshooting processes or procedures
• Update customer records and document interactions in CRM systems
• Collaborate with other departments to ensure smooth handling of cases
• Identify recurring issues and suggest improvements to processes

Your Background:

• Fluent in Dutch and Swedish and/or English
• Previous experience in sales or customer-facing roles
• Basic computer skills, including Microsoft Office

Who We Think You Are You enjoy helping others and find satisfaction in solving problems. You're patient, communicative, and always stay calm under pressure. You value teamwork but are also confident working independently. Above all, you want to give customers a positive experience – every time. The Application Process The first step is to submit your application – it’s quick and easy. Upload your CV and you’ll then be searchable by me and my colleagues. If you move forward in the process, the next step may be a short phone interview to clarify a few points or a digital or in-person meeting at our office. We also use testing tools like personality and logical reasoning tests in some of our processes. Can We Guarantee You a Job? Our ambition is to help as many people as possible find their dream job, but unfortunately, we cannot make any guarantees. This is a general and proactive advertisement, and we receive new assignments continuously. So don’t wait to submit your application – exciting opportunities can arise at any time! The Place - Where happy work happens Does this sound interesting and you still want to apply? Good - if you manage to get the spot, you will also become part of The Place! As an employee at The Place, you are offered a network, mentoring and secure conditions. In The Place, you have a Worklife Partner who is interested in following and developing your working life over time.