Director, Rider Growth & Experience

Voi Technology AB; Stockholms kommun; On-site; SEK 800,000 - 1,200,000; Full time

Job summary

Voi Technology AB seeks a Director of Rider Operations in Stockholms kommun to shape strategy and oversee rider operations. This role impacts customer experience and growth initiatives on a global scale.

The ideal candidate will possess over 10 years of experience in operations and cross-functional management. Strong leadership, analytical skills, and a focus on end customer experience are crucial. Join a pioneering micromobility company committed to creating sustainable cities.

Qualifications

• 10+ years of experience within business management, operations, strategy or similar.
• Experience of managing multidisciplinary and distributed teams.
• Ability to take a hands-on approach when needed and demonstrate strong ownership.

Responsibilities

• Drive global rider growth and retention through strategy management.
• Align rider-focused investments across functions for cost-efficient growth.
• Act as the voice of the customer in cross-functional decision making.

Skills

Commercial leadership

Analytical skills

Cross-functional collaboration

Customer experience focus

Project management

AI application

Education

Bachelor's degree in business, economics, engineering or similar

Job description

Voi Technology AB seeks a Director of Rider Operations in Stockholms kommun to shape strategy and oversee rider operations. This role impacts customer experience and growth initiatives on a global scale.

The ideal candidate will possess over 10 years of experience in operations and cross-functional management. Strong leadership, analytical skills, and a focus on end customer experience are crucial. Join a pioneering micromobility company committed to creating sustainable cities.