Director of Service - Nordics & NL

GE HealthCare; Uppsala kommun; On-site; SEK 900 000 - 1 200 000; Full time

Job summary

A leading global medical technology firm in Uppsala is looking for an experienced Service Director. This role involves managing customer relationships, leading teams, and ensuring operational excellence in services. Strong leadership and communication skills are essential. The ideal candidate has significant experience in the Services area. The company is committed to inclusion and diversity, providing a supportive work environment.

Qualifications

• Significant experience in the Services area, preferably as a Service Director.
• Knowledge level comparable to a Master's degree or a high school diploma with relevant experience.

Responsibilities

• Manage customer relationship ownership and operational excellence.
• Lead medium to large teams and attract talent.
• Utilize industry trends to inform decision-making.
• Lead teams to create solutions within manufacturing processes.
• Communicate and negotiate complex solutions internally.

Skills

Strong oral and written communication skills

Strong interpersonal skills

Leadership skills

Analytical and problem-solving skills

Project management skills

Education

Master's degree or relevant experience

Job description

Overview

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. This role includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering. Own/influence budgets and operating plans. The role is guided by operating policy. You will work with cross functional teams. Will have autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area.
• Typically a 2nd line manager with senior professional direct reports. Have the ability to attract and retain talent. Often manage medium to large teams. Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership. Influence policy and ensure delivery within area of responsibility, linking with other parts of the organization.
• Interpret internal and external business challenges and recommend best practices to improve products, processes or services. Utilize understanding of industry trends to inform decision making process.
• Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employ sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Have the ability to evaluate quality of information received and questions conflicting data for analysis. Use multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Present business or technical discipline solutions to leaders. Communicate complex messages and negotiate mainly internally with others to adopt a different point of view. Influence peers to take action and may negotiate with external partners, vendors, or customers.

Required Qualifications

• This role requires significant experience in the Services area, preferably as a Service Director.
• Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No