(Danish & Swedish) Customer Support Consultant (Sweden, remote)

SupportYourApp; Helsingborgs kommun; Remote; SEK 400 000 - 600 000; Full time

Job summary

A leading support service provider is seeking a Customer Support Consultant to join their team. The role involves providing exceptional customer support through calls, chats, and emails. Candidates must be fluent in Swedish, with B2 level skills in English and Danish. The position allows for remote work in a multicultural environment, providing opportunities for growth and a competitive atmosphere. Applicants are encouraged to send their CV in English.

Benefits

Fixed schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training and probation

Responsive management

Qualifications

• Must be fluent in Swedish, with B2 level in Danish and English.
• Personal laptop with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps-download, 40 Mbps-upload).

Responsibilities

• Provide exceptional customer support via calls, chats, and emails.
• Build positive and long-lasting relationships with customers.
• Maintain working knowledge of our client's products.

Skills

Fluent Swedish

Danish B2

English B2

Basic technical understanding

Analytical and research skills

Self-management skills

Positive attitude

Job description

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Fluent Swedish, Danish B2, and English B2 level is a must
• Basic technical understanding
• Analytical and research skills
• Self-management skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience in customer service
• Experience with CRM systems

Benefits and Perks

• Fixed schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.