Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Velenosi&Meredith; Örebro kommun; Remote; SEK 276 000 - 387 000; Full time

Job summary

A leading housing platform is seeking a Customer Support Specialist fluent in Swedish and English to join their team in Sofia, Bulgaria. The hybrid role involves assisting customers via various channels while ensuring a smooth service experience. The ideal candidate has strong communication skills and a customer-first approach. Relocation support is available for eligible applicants.

Benefits

Paid training and onboarding support

Private health insurance

Wellness programs

Career growth opportunities

Qualifications

• Experience in customer support preferred.
• Ability to communicate clearly and empathetically.
• Flexibility to adapt to various customer needs.

Responsibilities

• Assist Swedish-speaking customers via phone, email, and chat.
• Support users with account questions and general troubleshooting.
• Ensure top-quality service for a leading housing platform.

Skills

Fluent in Swedish

Confident in English

Customer service skills

Attention to detail

Job description

Overview

Customer Support Specialist - Swedish + English (Sofia, Bulgaria)

Are you fluent in Swedish and confident in English? Join our international team in Sofia, Bulgaria, as a Customer Support Specialist and help users of a leading housing platform have a smooth and reliable experience. In this hybrid role, you'll assist Swedish-speaking customers via phone, email, and chat with professionalism, clarity, and empathy.

Location: Sofia, Bulgaria
Work Model: On-site
Languages: Swedish (C2) & English (B2+)
Schedule: Monday to Friday, 10:00 a.m. - 7:00 p.m.
Contract Type: Full-time
EU Passport Required
Relocation Support Provided (if applicable)

What You'll Be Doing

You'll support users with account questions, booking assistance, and general troubleshooting - ensuring top-quality service for one of the most trusted names in online housing solutions. This role requires clear communication, attention to detail, and a strong customer-first mindset.

What We Offer

• Work setup with a modern office in central Sofia
• Paid training and onboarding support
• Private health insurance and wellness programs
• A welcoming, multicultural work environment
• Relocation support for those moving to Bulgaria
• Career growth opportunities in a growing international team

Help make it easier for people to find their next home - apply today!

Interested? Contact: [e-mail]