Customer Support Representative (4-month FTC)

Benifex Limited; Stockholms kommun; Hybrid; SEK 240,000 - 360,000; Full time

Benefits offered by this job

ITP1 pension

Lifeplan financial guidance

Collective agreement

Benefits portal access

Wellness allowance

25 vacation days per year

Referral bonuses

Overtime compensation

Enhanced parental pay

Volunteer Days

Job summary

Benifex Limited is seeking a temporary Customer Support Representative to support our Nordic team during a peak period. The role focuses on reviewing and processing receipts, with some email follow-up to clarify information.

Based in Stockholm with a hybrid working model, you’ll handle high volumes accurately and efficiently, contributing to a smooth employee benefits experience during November and December and beyond through February 2027.

Qualifications

• Swedish citizenship or permanent residence in Sweden is required.
• Experience in administration or customer service helps reliability and attention to detail.
• Structured, accurate approach to repetitive tasks and high-volume work.
• Good written communication in Swedish via email; some Swedish speaking ability is acceptable.

Responsibilities

• Review and process incoming receipts, with a particular focus on wellbeing allowance receipts.
• Handle a higher volume of receipts during the November and December peak period.
• Ensure receipts are handled accurately and in line with relevant processes.
• Follow up by email when additional information or clarification is required.
• Respond clearly and professionally to questions relating to receipt handling.
• Work efficiently and systematically to help the team manage incoming volumes.
• Collaborate with colleagues when a case requires additional support or escalation.

Skills

Attention to detail

Customer service

Email communication

Digital literacy

High-volume workflow

Tools

Case management systems

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

• Join our Nordic team at an important time of year and make an immediate impact by helping us manage a seasonal increase in receipt volumes.
• Gain hands-on experience in administration, receipt handling and employee benefits within a fast-moving technology company.
• Work in a structured role where accuracy, reliability and efficient case handling make a real difference to employees using our platform.
• Join a collaborative team and build experience working with digital systems and written customer communication.
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Great benefits

ITP1 pension.

Access to Lifeplan, a leading financial advisory service offering personalised pension and financial guidance.

Collective agreement.

Access to our comprehensive benefits portal.

Generous wellness allowance.

25 vacation days per year.

Referral bonuses & overtime compensation.

Enhanced parental pay.

Volunteer Days – two paid days annually to give back to the community.

Role overview

We are looking for a temporary Customer Support Representative to strengthen our Nordic team during a period of increased receipt volumes, particularly wellbeing allowance receipts during November and December. The main focus of the role will be reviewing and processing receipts, alongside some email communication when follow-up or clarification is needed. This is a hands‑on, structured role where accuracy, efficiency and the ability to work through a high volume of cases are important.

The position is a full‑time temporary position based in Stockholm with a hybrid working model and is expected to start as soon as possible and run until 28 February 2027.

Responsibilities

• Review and process incoming receipts, with a particular focus on wellbeing allowance receipts.
• Handle a higher volume of receipts during the November and December peak period.
• Ensure receipts are handled accurately and in line with relevant processes.
• Follow up by email when additional information or clarification is required.
• Respond clearly and professionally to questions relating to receipt handling.
• Work efficiently and systematically to help the team manage incoming volumes.
• Collaborate with colleagues when a case requires additional support or escalation.

What we are looking for

• Swedish citizenship or permanent residence permit in Sweden is required for this role.
• Some previous work experience in administration, customer service, retail, hospitality, support or another environment where reliability and attention to detail are important.
• A structured and accurate approach, with the ability to work efficiently when handling repetitive or high-volume tasks.
• Good general digital confidence and the ability to learn and work across different systems.
• Swedish language skills sufficient to read and understand emails and written information. You do not need to be fluent in spoken Swedish, but should have some ability to communicate in Swedish.
• Good written communication skills and a professional, helpful approach when responding to questions by email.
• A reliable and collaborative working style.
• Availability to start as soon as possible and work until 28 February 2027.

Bonus points for:

• Previous experience handling receipts, expenses, wellbeing allowances or similar administrative tasks.
• Experience working with high volumes of cases or transactions.
• Experience using case management, customer portal or similar digital systems.

We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.

We look forward to receiving and reading your application!