Customer Success Representative Sweden

Qred AB; Stockholms kommun; On-site; SEK 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a Swedish-speaking Customer Success Representative to join their innovative team in Stockholm. This role is pivotal in supporting customers through various channels, ensuring their needs are met with exceptional service. You will take ownership of customer interactions, resolve inquiries related to financial products, and collaborate across teams to enhance processes. With a focus on customer satisfaction and continuous improvement, this full-time position offers a dynamic environment where your contributions will directly impact the growth of small businesses across Northern Europe. Join a diverse team and be part of a mission to transform the financial landscape.

Qualifications

• Erfarenhet av kundservice, helst via telefon och e-post.
• Förmåga att uppnå hög kundnöjdhet och noggrannhet.

Responsibilities

• Hantera inkommande kundärenden via telefon, chatt och e-post.
• Ega lösningsprocessen och kundinteraktioner.
• Samarbeta med kollegor för att förbättra processer.

Skills

Kundserviceerfarenhet

Grundläggande kunskap om finansiella produkter

Hög kundnöjdhet

Uppmärksamhet på detaljer

Nyfikenhet och förbättringsdriv

Erfarenhet inom fintech

Flytande svenska

Engelska kunskaper

Job description

We’re a cutting-edge, tech-enabled bank on a mission to revolutionize financing for small businesses across 7 markets in northern Europe. Our innovative solutions aim to simplify access to financing and enable growth for small businesses. As we scale, we are now looking for a Swedish-speaking Customer Success Representative to be part of our journey to transform the financial landscape for entrepreneurs.

The role

The Customer Success Representative supports our Swedish customers via inbound contact channels: phone, chat, and email. You will resolve a broad and varied range of customer errands, including technical support for our Qred Visa card, questions about ongoing loan applications, or assistance with invoices. You will take full ownership of customer errands and drive satisfaction through excellent service. This role provides insights into our Underwriting and Collections processes and involves collaboration across teams and departments. With the recent expansion of our Swedish Customer Success team and our banking license acquisition, you will influence new routines and customer interaction methods.

You will be part of a diverse team of 19, including Underwriters, Customer Success, and Collection Agents. The role reports to one of two Team Leads.

Responsibilities

1. Manage inbound customer errands via phone, chat, and email.
2. Own the resolution process and customer interactions.
3. Collaborate with colleagues internally and externally to improve processes.

Qualifications

1. Experience in customer service, preferably via phone and email.
2. Basic knowledge of financial products.
3. Proven ability to achieve high customer satisfaction.
4. Strong ownership and attention to detail.
5. Curiosity and a desire to continuously improve.
6. Experience in fintech or fast-growing companies is a plus.
7. Fluency in Swedish (spoken and written).
8. Proficiency in English, as it is our primary business language.

Additional Information

This is a full-time, permanent position based in Stockholm, with working hours Monday-Friday, 8:30-17:30. Applications are reviewed on a rolling basis. The start date is flexible, and the right candidate can join immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability, or any other protected characteristic.