Customer Success Manager, Agency

Storykit; Stockholms kommun; On-site; SEK 600 000 - 800 000; Full time

Job summary

A creative agency in Stockholms län is seeking an experienced Customer Success Manager to drive video production and content strategy. The role involves managing a portfolio of clients and requires 5+ years in customer-facing roles, with strong video production skills. Join our ambitious team and enjoy benefits including performance-based salary and 30 days vacation.

Benefits

Performance-based salary + commission

30 days vacation

Pension

Wellness allowance (4,000 SEK/year)

Qualifications

• 5+ years in a customer-facing role such as Customer Success or SaaS environment.
• Proven track record in managing a portfolio of customers.
• Strong hands-on video production skills.

Responsibilities

• Co-Own a portfolio of customers for video production.
• Produce videos directly in Storykit and align with customer branding.
• Support the Agency Manager with renewals and identifying expansion opportunities.

Skills

Customer Success

Video production

Content planning

Social media strategy

Communication

Project management

Education

Degree in Communications, Business Administration, Marketing or equivalent

Tools

Storykit

Job description

Why is this role different?

This isn’t your typical Customer Success role. As a Customer Success Manager in our Agency Team, you won’t just advise, you’ll execute. You’ll transform customer content into video, build content plans, and support the Agency Manager with both expansion and renewals processes in the Agency Portfolio. Using AI and automation, you’ll create scalable, repeatable workflows so you can produce high-performing video content at speed.

What you’ll do

• Co-Own a portfolio of customers, serving as their main partner for video production, content strategy, and growth.

• Build and maintain strategic content plans tailored to each customer’s goals.

• Produce videos directly in Storykit, ensuring alignment with each customer’s brand, tone, and objectives.

• Set up accounts for automation and scalability, driving efficiency in their production workflows.

• Support the Agency Manager with renewals, proactively delivering value, and mitigating churn risks.

• Help the Agency Manager identify expansion opportunities within the portfolio, identifying new opportunities for licenses, use cases, and teams.

• Stay on top of social media trends and best practices to keep your strategies relevant and impactful.

• Collaborate with Sales, Marketing, and Product to deliver a seamless customer journey.

Who are we looking for?

• 5+ years in a customer-facing role such as Customer Success, Client Services, Content production, within a creative agency, or SaaS environment.

• Proven track record in managing a portfolio of customers

• Strong hands-on video production skills—experience with Storykit is a big plus.

• Deep understanding of content planning and production

• Deep knowledge of social media content strategies and what drives performance.

• A balance of creativity and commercial drive—able to execute, advise, and sell.

• Excellent communicator, relationship builder, and project manager.

• Highly structured and organized, able to juggle multiple accounts and deadlines.

• Fluent in English and Swedish.

• Degree in Communications, Business Administration, Marketing, or equivalent experience.

Why join Storykit?

• Help world-class brands succeed with video—combining strategy, creativity, and commercial growth.

• Be part of a market-leading AI platform that you’ll use every day in your own work.

• An ambitious, collaborative, and fun team culture.

• Clear career growth opportunities.

• Performance-based salary + commission, 30 days vacation, pension, wellness allowance (4,000 SEK/year), and more.

At Storykit, you’ll be in an ambitious, open-minded environment where you’re trusted to make an impact from day one. If you’re ready to combine creative execution with commercial ownership to help brands win on social, we want to meet you.

Apply today and let’s Storykit it together! 🙌