Customer Success Manager (Stockholm / Hybrid)

PriceShape; Stockholms kommun; Híbrido; SEK 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Health insurance

Social events

Descripción de la vacante

A fast-growing SaaS company is seeking a Customer Success Manager in Stockholm. This role involves managing a portfolio of B2B customers, driving engagement, improving commercial strategies, and ensuring customer satisfaction. Candidates should have 3-5 years in customer success or account management, a strong analytical mindset, and excellent communication skills. This position offers a competitive compensation package with opportunities for growth. Join a collaborative team with a culture focused on trust and work-life balance.

Formación

• 3–5 years of experience in Customer Success or similar client-facing roles.
• Experience managing B2B customer portfolios, preferably within SaaS.
• Proven ability to drive customer retention and growth.

Responsabilidades

• Manage and grow a portfolio of B2B customers.
• Act as a trusted advisor for better commercial decisions.
• Drive onboarding and ensure strong product adoption.

Conocimientos

Customer Success

Account Management

Analytical mindset

Strong communication skills

Proactive engagement

Herramientas

HubSpot

Custify

Descripción del empleo

Do you have a strong commercial mindset and a talent for building lasting customer relationships and turning insights into real business impact? Join PriceShape as a Customer Success Manager and drive retention and growth.

In this role, you’ll take full ownership of a portfolio of customers, acting as a trusted advisor to your accounts. You’ll work closely with your customers to understand their business goals, challenge their current approach, and guide them towards stronger commercial outcomes using PriceShape.

You won’t just help customers use the product. You’ll help them achieve their business goals through better decisions, sharper insights, and continuous optimization.

You’ll collaborate closely with sales, product, and support teams to ensure a seamless customer experience and continuously maximize the value our customers get from PriceShape.

This is a role for someone who enjoys taking ownership, working proactively with customers, and combining relationship management with commercial and analytical thinking.

What you'll do

You’ll be responsible for managing and growing your customer portfolio end-to-end, with a strong focus on proactive engagement, value creation, and long-term impact:

• Own and manage a portfolio of B2B customers as their primary point of contact

• Act as a trusted advisor, guiding customers towards better commercial decisions

• Drive onboarding and ensure strong and early product adoption

• Proactively engage customers to understand their business goals, challenges, and KPIs

• Challenge and guide customers to improve their pricing strategies and commercial performance

• Help customers translate product usage into measurable business value

• Conduct structured and insight-driven business reviews

• Build strong relationships with key stakeholders across accounts

• Identify opportunities to strengthen customer performance and long‑term success

• Ensure high engagement, satisfaction, and long‑term partnerships

• Identify and drive expansion and upsell opportunities

• Collaborate with sales on account strategy and growth

• Maintain accurate CRM data and customer health overview

You’ll also play an important role in strengthening our Customer Success approach:

• Collaborate with product and tech teams to bring forward customer insights and feedback

• Contribute to improving onboarding processes and proactive engagement models

• Help shape Customer Success playbooks and best practices

• Share insights on customer behavior, challenges, and market trends

Who you are

We’re looking for a proactive, commercially minded, and customer‑centric professional who thrives in a role where ownership, insight, and impact are key.

Must‑Have Skills

• 3–5 years of experience in Customer Success, Account Management, or similar client‑facing roles

• Experience managing a portfolio of B2B customers (preferably within SaaS)

• Proven ability to drive customer adoption, retention, and growth

• Experience conducting structured business reviews and stakeholder meetings

• Ability to manage multiple accounts simultaneously with a disciplined approach

• Strong communication skills and ability to challenge and guide customers constructively

• Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)

• Analytical mindset with the ability to translate data into business insights

• Fluent in English and Italian or Spanish

Good‑to‑Have Skills

• Experience within e‑commerce, retail, or consumer brands

• Exposure to pricing strategy, revenue optimization, or marketing performance tools

• Experience working with data‑driven or complex SaaS solutions

• Additional languages such as Swedish, German, or Dutch

• Experience using AI tools to support customer insights and communication

What we offer

• A fast‑growing SaaS company with strong ambitions and international expansion

• A highly impactful Customer Success role with real ownership of your portfolio

• A collaborative commercial setup across Sales, Customer Success, Marketing, and Product

• A talented, supportive, and international team with strong team spirit

• A culture built on trust, ownership, and work‑life balance

• A customer‑centric environment focused on long‑term value and impact

• Clear development path: from onboarding to full portfolio ownership to Senior CSM roles

• Competitive compensation package including base salary + commission program

• Modern offices in Stockholm (preferred) and Aarhus, with flexibility for hybrid work

• Occasional travel to Aarhus

About PriceShape

PriceShape is an international SaaS company headquartered in Aarhus, Denmark. We’ve developed a price monitoring and comparison platform that helps retailers and brands increase both revenue and profitability through dynamic pricing and competitor tracking.

We’re more than 100 colleagues from 25+ nationalities and growing fast across markets. Today, we serve customers in 25+ countries and have strong ambitions to become the global category leader.

We prioritize work‑life balance, trust, and both personal and professional growth. We offer flexible hours, social events, pension and health insurance, great facilities, and an in‑house canteen.

How to apply

If you think the position is attractive and suitable, please send us a job application and your CV as soon as possible. We process and interview on an ongoing basis.

For any questions about the role, feel free to reach out to: Talent Acquisition Consultant, Linette Thøgersen, at [e-mail]