Customer Success Lead

GroTech Search; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

GroTech Search partners with a Nordic procurement technology company to hire its first Customer Success Lead in Sweden, based in Stockholm. You will own strategic customer relationships, translate data into business outcomes and help build the Swedish operation from the ground up.

This role blends consulting experience with long-term customer ownership, requiring fluency in Swedish and English, strong analytics, and a commercial mindset to drive retention, renewals and expansion with senior

Qualifications

• 5+ years' experience in management or procurement consulting.
• Experience in strategic sourcing, spend analysis, supplier management or procurement optimisation.
• Analytical with ability to translate insights into commercial recommendations.
• Experience advising senior stakeholders and delivering measurable business outcomes.
• Commercial mindset with interest in customer retention and revenue growth.
• Entrepreneurial, hands-on, able to own processes in scaling business.
• Fluent in Swedish and English.

Responsibilities

• Strategic Advisory: Partner with senior procurement stakeholders to identify opportunities for cost savings, supplier optimisation and procurement transformation.
• Customer Value: Own the customer journey from onboarding through adoption, value realisation, renewal and expansion.
• Data & Analytics: Analyse procurement, supplier and spend data to identify opportunities and deliver actionable recommendations.
• Commercial Growth: Drive retention, renewals and account expansion, identifying opportunities to grow existing customer relationships.
• Stakeholder Management: Lead strategic business reviews, engage senior decision-makers and demonstrate measurable ROI.
• Market Development: Help establish Customer Success processes in Sweden, building on established Norwegian operations while adapting to local market needs.

Skills

Strategic advisory

Data analytics

Procurement consulting

Stakeholder management

Commercial mindset

Account growth

Swedish language

English language

Job description

Procurement Transformation | B2B SaaS | Stockholm

We're partnering with a fast-growing Nordic procurement technology company to hire its first Customer Success Lead in Sweden.

Our client helps leading organisations transform how they manage procurement, supplier relationships, contracts and spend. Its technology turns complex procurement data into actionable insights, measurable savings and better commercial decisions.

With an established business in Norway and a growing Swedish customer base, they're looking for someone who combines procurement consulting expertise, strong analytical skills and commercial thinking to drive customer success and help develop the Swedish operation.

The Opportunity

This isn't a traditional Customer Success role.

You'll work directly with senior procurement leaders, CPOs and CFOs, helping them translate data into meaningful business outcomes.

You'll own strategic customer relationships, drive measurable value from the platform and play an important role in building the company's presence in Sweden.

Your responsibilities will include:

• Strategic Advisory: Partner with senior procurement stakeholders to identify opportunities for cost savings, supplier optimisation and procurement transformation.
• Customer Value: Own the customer journey from onboarding through adoption, value realisation, renewal and expansion.
• Data & Analytics: Analyse procurement, supplier and spend data to identify opportunities and deliver actionable recommendations.
• Commercial Growth: Drive retention, renewals and account expansion, identifying opportunities to grow existing customer relationships.
• Stakeholder Management: Lead strategic business reviews, engage senior decision-makers and demonstrate measurable ROI.
• Market Development: Help establish Customer Success processes in Sweden, building on established Norwegian operations while adapting to local market needs.

What We're Looking For

We're particularly interested in individuals coming directly from management consulting or procurement consulting, who want to move into a more commercially focused, customer-facing role within a growing technology business.

• 5+ years' experience in management consulting, procurement consulting or procurement transformation.
• Strong exposure to strategic sourcing, spend analysis, supplier management or procurement optimisation.
• Highly analytical, comfortable working with complex datasets and translating insights into clear commercial recommendations.
• Experience advising senior stakeholders and delivering measurable business outcomes.
• Commercial mindset, with an interest in customer retention, revenue growth and account development.
• Entrepreneurial, hands-on approach, comfortable building processes and taking ownership in a scaling business.
• Fluent in Swedish and English.

Previous SaaS or Customer Success experience is not essential. We're more interested in your consulting experience, analytical capabilities and ability to deliver genuine customer value.

Why Join?

• Join an established Nordic procurement technology business with strong growth ambitions.
• Become the first dedicated Customer Success Lead in Sweden.
• Transition from project-based consulting into long-term strategic customer ownership.
• Help shape the Swedish operation while leveraging established processes and expertise from Norway.
• Work directly with senior procurement and finance leaders at leading Swedish organisations.
• Competitive salary, performance-related bonus and opportunity to invest in the business.

Location:

Stockholm, Sweden