Customer Service Specialist

Onventis GmbH; Stockholms kommun; Hybrid; SEK 400 000 - 600 000; Full time

Job summary

A leading SaaS provider is seeking a Customer Service Specialist in Stockholms län to support Nordic customers using its platform. This role involves addressing customer queries, resolving issues, and guiding users to enhance their experience. Candidates should have a background in customer service, be fluent in both Swedish and English, and possess strong analytical skills. The company offers a flexible work environment, competitive benefits, and opportunities for career growth.

Benefits

30 days of paid vacation

Health allowance

Career growth opportunities

Flexibility in work model

Qualifications

• 2–5 years of experience in customer service or application support.
• Service-minded, structured, and reliable.
• Comfortable working independently in a team.

Responsibilities

• Be the first point of contact for customers via service portal, email, and phone.
• Analyse and resolve functional or technical issues.
• Support onboarding and account setup for new customers.

Skills

Customer service experience

Analytical skills

Problem-solving skills

Fluent in Swedish

Fluent in English

Education

Relevant post-secondary education (e.g., business, IT, administration)

Tools

SaaS platforms

Ticketing tools

Job description

Your Experience and Skills

We are looking for someone with:

• Relevant post-secondary education (e.g. business, IT, or administration) or equivalent experience
• 2–5 years of experience in customer service, application support, or a similar B2B / SaaS role
• Strong analytical and problem-solving skills, with an interest in data and reporting
• Basic technical understanding (SaaS platforms, integrations, or ticketing tools)
• Fluent in Swedish and English, spoken and written – both used daily
• Service-minded, structured, and reliable – you take initiative, collaborate well, and see things through
• Comfortable working independently in a small local setting while being part of an international team

But more importantly, we are looking for someone who is curious, driven and ready to grow with us!

Our Commitment to You

Our CORE values bring our varied cultural background and products together and ensure how we invest in our people. At Onventis, you can expect a performance-focused culture where your achievements are recognized, your goals are prioritized and your career accelerates.

We offer more than just a job and we show it with real benefits:

• Flexibility: Hybrid work model with modern tools and equipment
• A permanent full-time (or 32h/4-day week) position in a growing international SaaS company serving B2B customers
• 30 days of paid vacation and competitive pension plan
• Health & Wellbeing: Health allowance (friskvårdsbidrag)
• Career Growth: Structured onboarding, training programs, leadership & language courses
• Culture: Friendly team spirit, clear structures, regular team events & gatherings
• Rewards: Attractive salary package, pension plan & performance-based bonuses (where applicable), plus discounts, referral rewards & sabbatical opportunities
• Global Collaboration: Work where it works for you: turn your travels into opportunities to meet, create, and connect at any of our centrally located EU hubs.

Let’s Start with our Story

Every great career begins somewhere, and this one starts here. We are a team that believes in big ideas, bold moves and the people behind them. This is where you could be part of something exciting! Onventis has been a cloud pioneer for digital transformation of purchasing and finance processes since 2000.

The cloud-based software Onventis Buyer is an all-in-one procurement system that helps companies to manage their business spend in order to achieve financial control, efficiency, compliance and cost savings.

Why This Role Matters

As a Customer Service Specialist, you’ll be our Customer Service representative in Sweden, supporting Nordic customers with their questions, guiding them through best practices, and helping resolve issues to ensure a smooth experience with the Onventis platform – a leading SaaS solution for procurement and spend management.

Many of our Nordic customers use Onventis Analytics to gain insights into their procurement and spend data. If you enjoy working with data and helping others turn insights into action, this role will fit you well. You’ll work closely with colleagues from other departments on site and our international Customer Service team across Europe.

Your Role at a Glance

As the trusted advisor for our clients, you’ll guide them throughout their journey with us.

You will:

• Be the first point of contact for our customers via our service portal, email, and phone, helping them make the most of our platform and analytics tools
• Analyse, reproduce, and document functional or technical issues and follow up until resolved
• Collaborate with Product Management, Consulting, and Development to improve the customer experience
• Support onboarding and account setup for new customers
• Keep documentation, FAQs, and internal knowledge bases up to date