Customer Service and Administration Specialist

Scania Latin America; Stjärna; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Wellness contribution

Occupational health services

Pension plans

Parental benefits

Employee car leasing

Job summary

TRATON Finans AB, a key financial services arm within TRATON Financial Services, seeks a detail-oriented specialist to administer factoring products and related contracts. You will collaborate with colleagues across Sweden and the Baltics to ensure accurate processing of invoices, payments, and customer inquiries, contributing to smooth daily operations.

The role may include contract administration in loan and leasing operations (MFS/MAN portfolios).

Qualifications

• At least 3 years of experience in financial administration, customer service, or similar administrative roles.
• Experience in factoring, invoice processing, or payment administration is advantageous.
• Fluent communication skills in Swedish and good English, both written and spoken.

Responsibilities

• Manage and administer invoices and payments within factoring operations.
• Monitor and follow up on customer accounts, payments, and discrepancies.
• Handle administrative requests and customer inquiries, primarily via email.
• Register, verify, and update information in business systems.
• Support contract administration within loan and leasing operations (MFS/MAN portfolios).
• Contribute to development and improvement of administrative routines and processes.
• Ensure all activities comply with established procedures and regulations.

Skills

Detail oriented

Organized

Proactive

Fluent Swedish & English

Job description

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This position is within one of TRATON’s companies.

Customer Service and Administration Specialist

TRATONFinansABis a financial servicescompanywithin the business areaTRATONFinancial ServicesAB. We offer financing and insurance of Scania& MANproducts through our seven branches in the Nordic and Baltic countries.With a customer finance portfolio of approximately SEK 27 billion, TRATON Finans AB is one of the largest financial services companies within TRATON Financial Services.The company has around130employees, of which half arelocatedat the headquarters in Södertälje.

Role Summary

We are looking for a detail-oriented and service-minded individual to join our team, primarily focusing on the administration of our factoring products. You will play an important role in the daily operations and follow-up of our factoring business, ensuring that invoices, payments, and customer inquiries are handled accurately and efficiently.

In addition to factoring administration, the role may also include contract administration within our loan and leasing operations, including our MAN Financial Services (MFS) portfolios.

You will be part of a team working closely with our sister companies and colleagues across several countries, with a strong focus on quality, service, and efficient administrative processes.

Job Responsibilities

• Manage and administer invoices and payments within our factoring operations.
• Monitor and follow up on customer accounts, payments, and discrepancies.
• Handle administrative requests and customer inquiries, primarily via email.
• Register, verify, and update information in our business systems.
• When required, support contract administration within our loan and leasing operations, including the MFS/MAN portfolios.
• Contribute to the development and improvement of administrative routines and processes.
• Ensure that all administrative activities comply with established procedures and applicable regulations.

Who You Are

We are looking for someone who enjoys working in a structured and service-oriented environment and takes pride in delivering accurate, high-quality work. You are naturally organized, pay attention to detail, and can manage multiple tasks while maintaining a high level of quality. As a person, you are proactive and take ownership of your responsibilities, while also being comfortable following established processes and routines.

You enjoy supporting others and building positive working relationships, whether with colleagues, internal stakeholders, or customers. With a solution-oriented mindset, you approach challenges in a practical way and are willing to contribute ideas that help improve processes and ways of working. Since the role involves collaboration across different functions and countries, you thrive in a team environment and appreciate working with people from diverse backgrounds.

To be successful in this role, you likely have:

• At least 3 years of experience in financial administration, customer service, or similar administrative roles.
• Experience in factoring, invoice processing, or payment administration is considered an advantage.
• Fluent communication skills in Swedish and good English skills, both written and spoken.
• Ability to work independently, in a structured manner, and collaboratively with others.
• Good IT skills and experience working with different business systems and administrative tools.

This Is Us

The Process & IT Support team plays a key role in supporting TRATON Finans' operations across the Nordics and Baltics. We combine operational excellence, business expertise, and technical competence to ensure efficient processes, high-quality customer service, and continuous improvement across the organization.

Alongside our IT-related responsibilities, we have a dedicated Central Administration & Support function that manages operational services including factoring, contract administration, and customer support activities. This role is part of that operational team and focuses on ensuring smooth day-to-day administration and delivering excellent service to both customers and internal stakeholders.

You will join an experienced and collaborative team of approximately 15 colleagues working across Sweden and the Baltics. Together, we support Scania's commercial operations through structured processes, close cooperation, and a strong commitment to quality.

TRATON Offers

We believegreatworkstarts with feeling supported, both professionally and personally.That’swhy we offer a broad range of employee benefits designed to promote wellbeing, flexibility, and a healthy work-life balance. Employees can enjoy flexible working hours and a workplace that supports both collaboration and flexibility. With office Hubs in Södertälje and Stockholm, as well as coworking spaces at Sergels Torg andKungensKurva, you will have the best preconditions to pick the best workplace for your activities.

We provide a yearly wellnesscontributionand you can train at our healthcenterGröndal, and you will access to occupational health services with doctors, nurses, and ergonomists. Mental health is important tous,therefore we also offer confidential staff support services for guidance related to personal challenges.

In addition, employeesbenefitfrom pension plans, profit sharing programs, and extra time off oradditionalpension contributions. We also support family life through enhanced parental benefits and offeradditionalperkssuch as employee car leasing. Together, these benefits help create a workplace where you can thrive both at work and in everyday life.

Application

We welcome applicants from all backgrounds and are committed to fostering diversity throughout our recruitment processes.

Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.