Customer Service Agent - (Full time)

Anyfin AB; Stockholms kommun; On-site; SEK 400 000 - 600 000; Full time

Job summary

A financial technology startup in Stockholm is seeking an Operations Agent for a full-time position. The role involves analyzing customer applications, providing support through various communication channels, and ensuring compliance. Ideal candidates will have strong communication skills in both Swedish and English, along with a background in customer support or credit risk assessment. The company offers a dynamic work environment, professional growth opportunities, and various employee benefits.

Benefits

Health and wellness benefits

Top-tier tech gear

Breakfast and refreshments

Flexible vacation days

Qualifications

• At least basic knowledge in credit risk assessment or economic professions.
• Experience in customer support, advisory services, or sales is preferred.

Responsibilities

• Analyze and evaluate complicated customer applications.
• Handle communication with customers via email, phone, chat, and social media.
• Ensure AML and KFM compliance and manage regulatory documentation.

Skills

Excellent communication skills in Swedish

Excellent communication skills in English

Customer support experience

Credit risk assessment experience

Regulatory compliance knowledge

Initiative and self-motivation

Job description

Who we are

Since our start in 2017, we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health.

So far, we’ve helped Swedes, Finns, Norwegians, and Germans save millions by refinancing expensive consumer credits. But we aim higher. New markets, new tools, new products, and new ways of improving people’s financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for an Operations Agent - Full-time.

What you will be doing

Being an Operations Agent - Full-time at our company makes you the core in our operation. Your mission focuses on two major areas: Analyzing and evaluating more complicated customer applications to deliver suitable offers. Handling communication with customers via email, phone, chat, and social media. We are truly passionate about being on the customer's side and creating an outstanding customer experience.

As a part of our tightly knit team, you will impact the customer and the success of the company on a daily basis.

• Providing clear and concise service, both in the written and spoken word.
• Analyzing and dissecting complex credit applications, all while sticking to our credit policies.
• Taking on the mantle of assessing worthy candidates for debt refinancing.
• Pitching in to finesse our processes and take our customer care game to the next level.
• In addition to customer service and sales responsibilities, the role includes administrative duties such as ensuring AML and KFM compliance, conducting customer verification, and managing regulatory documentation.

Who you are

We would love it if you:

• Have excellent communication skills in Swedish and English.
• Are keen to learn and willing to take initiative.
• Are self-motivated, fearless, and have a great desire to contribute to the team and spread a positive atmosphere around you.
• Have experience in credit risk assessment, economic professions, or regulatory compliance, as well as in customer support, advisory services, or sales.
• Are willing to work 40 hours/week.

What we offer

We offer a modern working environment with our office located in the heart of Stockholm. Our team is diverse, comprising professionals from various countries around the world.

At Anyfin, the idea of personal development has no limit. Growing at a fast pace, we offer you the chance to be part of something truly amazing. With strong backers and a world-class team, there is no limit to what we can achieve together.

We were founded with a vision of challenging and transforming an industry that today is not taking into account the people it is supposed to serve. We are making a change.

We have built a company of passionate doers with a curious urge to always do things better and smarter. We innovate, build, and iterate. We promise that you will be challenged, pushed to develop your skill set, and get the opportunity to work alongside amazing and smart colleagues.

You’ll be guided by fearless and experienced country managers who have seen it all. We know that a great workday starts with the right energy, so you’ll always have access to breakfast, after-work hangouts, and fully stocked refreshment stations.

Beyond an inspiring work environment, you’ll get top-tier tech gear, health and wellness perks to keep you at your best, and benefits that truly make a difference. And, of course, you'll have plenty of vacation days to relax, recharge, and make the most of your time off.

Work Hours: You'll work a steady Monday-to-Friday schedule from 08:00 to 17:00, except for one week each month when the hours are 9:00 to 18:00.

While we've had a good run so far, it is what lies ahead that excites everyone who works here, and we are just getting started.

We cannot wait to meet you.

About Anyfin

Who are we?

Anyfin is an innovative startup with a mission to help people become their best financial self. We know that money can be tricky for many; therefore, we wanted to create an easier way of understanding and improving your finances.

What do we do?

Anyfin is a smart financial app where you get a great overview of your spendings, income, subscriptions, and much more. We also provide a service that helps lower the cost of consumer loans and credits by reducing high interests and removing unnecessary fees.

What about the future?

We are constantly growing, and by 2025, we will launch even more services. Come join our journey and work with ambitious people from all over the world. Our office is based in Stockholm.