Customer Service Advisor B2B

Tiger of Sweden; Stockholms kommun; On-site; SEK 400 000 - 600 000; Full time

Job summary

A leading fashion house in Stockholm seeks a Customer Service Representative to deliver exceptional service. Responsibilities include supporting customers with orders, managing complaints, and maintaining strong relationships. Candidates should have at least a year of experience, be proficient in Swedish and English, and demonstrate strong skills in Excel and conflict management. This full-time position offers an opportunity to work in a dynamic environment.

Qualifications

• Minimum of 1 year of customer service experience, preferably in a fashion environment.
• Excellent command of Swedish and English.
• Demonstrated expertise in Excel, with the ability to manage complex datasets.

Responsibilities

• Support customers along their purchase journey, assisting with orders, returns, and claims.
• Manage all customer complaints and feedback effectively.
• Communicate with warehouse teams to ensure prompt processing of requests.

Skills

Customer service experience

Conflict management

Written and verbal communication

Attention to detail

Problem-solving

Tools

Zendesk

Infor M3

Microsoft Office

Power BI

Job description

ABOUT THE COMPANY

Tiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century, Tiger of Sweden has stood for style with purpose, dressing men and women for whom true style is about the confidence to be themselves.

POSITION OVERVIEW

The primary responsibility of this role is to uphold the highest standards of customer service for our consumers and partners, ensuring excellence across every interaction and communication channel.

TASKS & RESPONSIBILITIES

• Support customers along their purchase journey – before, during, and after – such as assisting with the placement of seasonal and NOS orders, returns, credits, and claims
• Proactively follow the customer’s business and Tiger of Sweden’s stock levels, and suggest re-ordering of relevant products
• Maintain accurate sales orders and ensure order confirmations, delivery notes, invoices and credit notes are correct and on time
• Ensuring all customers are informed of delays
• Manage all customer complaints and feedback
• Communicate with the warehouse teams to release pick requests promptly
• Help build and maintain relationships and trust between the customer and the Tiger of Sweden brand
• Provide sales documentation for the sales teams and customers
• Work in close contact with other teams across departments
• Collect insights into ongoing issues, communicating swiftly to affected parties
• Go the extra mile to help satisfy and engage customers
• Handle claims and complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure a resolution
• Meet SLA’s towards the customers, i.e., attend to their needs promptly
• Work towards meeting the team’s and the role’s KPI’s

SKILLS & REQUIREMENTS

• Experienced in customer service (minimum of 1 year), preferably in a fashion environment
• Excellent command of Swedish and English, with additional Scandinavian languages considered an asset
• Proficient in the use of IT systems, both customer service-specific and Microsoft Windows applications.
• Demonstrated expertise in Excel, with the ability to manage complex datasets and create efficient workflows
• Conflict management
• Highly skilled in written and verbal communication

PERSONAL SKILLS

• Customer-centric mindset
• Conflict resolution skills
• Strong communication abilities
• Problem-solving skills
• Organisational strengths
• Attention to detail
• Initiative and self-motivation
• Multitasking and adaptability
• Stress resilience
• Team collaboration

TOOLS & SYSTEMS

• Zendesk
• Infor M3 (Enterprise Resource Planning)
• Infor PLM (Product Lifecycle Management)
• Microsoft Office, with a strong focus on Excel
• Power BI

The position is based in our Head office in Stockholm and is a full-time position. If this sounds like the perfect fit for you? Please don't hesitate to apply by submitting a CV and a personal letter in English.

We look forward to receiving your application.

Tiger of Sweden stands against any form of discrimination and strives to be an inclusive brand and workplace. We welcome applications from all individuals, regardless of gender, sexual orientation, religion, ethnicity, race, or disability and recruitment is purely based on skills and experience.