Customer Quality Engineer

Senior Material Europe; Eskilstuna kommun; On-site; SEK 495 000 - 716 000; Full time

Job summary

A leading battery materials company in Eskilstuna, Sweden, is seeking a quality assurance professional fluent in English and Korean. The role involves managing customer relationships, leading audits, and implementing quality requirements. Candidates must have a Bachelor’s degree in a related field and a minimum of 3 years' experience in quality roles within the automotive or battery sectors. Comprehensive understanding of quality tools is essential.

Qualifications

• Minimum 3 years of customer-facing quality experience in relevant industries.
• Demonstrated ability to lead customer audits and quality investigations.
• Experience in battery or separator technology is advantageous.

Responsibilities

• Serve as primary quality interface with customers in Europe and Asia.
• Lead customer audits and manage complaints using structured tools.
• Ensure effective implementation of customer-specific quality requirements.

Skills

Fluency in English

Fluency in Korean

Cross-cultural stakeholder management

Data-driven problem-solving

Education

Bachelor’s degree in Engineering, Quality Management, or related field

Tools

Microsoft Office

Quality tools and methodologies: 8D, APQP, FMEA

Job description

Overview

Fluency in English and Korean is mandatory.

WHO ARE WE?

We work every day to electrify the world for a greener future. Our company, founded in 2003 in Shenzhen, China, produces separator film – a key component in lithium-ion batteries that ensures safety and performance. In 2021, we established our European headquarters in Eskilstuna, Sweden, where we are building one of Europe’s most modern battery material production plants. Now you have the opportunity to join us on this exciting journey!

All employees are expected to:

• Follow all applicable laws, regulations, internal policies, and defined processes.
• Actively seek opportunities for continuous learning and development, for both personal and company growth.
• Demonstrate professionalism by fostering collaboration, supporting a positive work culture, and consistently embodying company values.

Responsibilities

• Serve as the primary quality interface with Senior Materials customers in Europe and Asia, ensuring efficient, culturally aware, and linguistically competent communication.
• Lead and support customer audits, visits, and reviews in both virtual and physical settings, with support in coordination, execution, and closure.
• Manage customer complaints using structured problem-solving tools (e.g., 8D), ensuring effective root cause analysis and implementation of corrective and preventive actions.
• Interpret and implement customer-specific quality requirements into internal systems; language proficiency is essential to ensure accuracy and completeness.
• Actively participate in cross-border project meetings and technical discussions where multilingual communication is critical to avoid misunderstandings.
• Collaborate with cross-functional teams to ensure that customer expectations are fully understood, correctly interpreted, and implemented.
• Support APQP, PPAP, and control plan activities with accurate bilingual documentation where needed.
• Maintain strong relationships with global customer contacts through fluent, direct, and culturally appropriate communication.

Job Mandate

• Ensure effective implementation of customer-specific quality requirements and systems.
• Act as a bridge between internal teams and international customers, where the ability to communicate fluently in English + Korean is essential for maintaining trust and clarity.
• Protect and enhance the company’s reputation by delivering high-quality, linguistically accurate customer service.

Job Competence Requirements

Education:

• Bachelor’s degree or higher in Engineering, Quality Management, Materials Science, or a related technical field.

Experience:

• Minimum 3 years of customer-facing quality experience in the automotive, battery, or separator film industry.
• Demonstrated ability to lead customer audits and quality investigations in an international context.
• Experience working with battery or separator technology and related product parameters is a strong advantage.

Languages – Critical Requirement:

• Fluency in English and Korean is mandatory.
• Proficiency in Chinese and Swedish is a significant advantage.
• The ability to communicate clearly and professionally in the required languages is essential for ensuring accurate interpretation of technical requirements, effective issue resolution, and seamless customer collaboration.
• Candidates without strong multilingual capabilities will not be considered for this role due to the global nature of our customer base.

Technical Knowledge & Skills:

• Solid knowledge of ISO 9001 and IATF 16949 standards.
• Proficient in quality tools and methodologies: 8D, APQP, FMEA, MSA, SPC, and PPAP.
• Skilled in cross-cultural stakeholder management and data-driven problem-solving.
• Confident using the Microsoft Office package, or similar tools for reporting and analysis.

START: as per request

Contact: [e-mail]