CUSTOMER ANALYST

SAS Cargo Group A/S; Solna kommun; On-site; SEK 500 000 - 600 000; Full time

Job summary

A leading airline company is seeking a Customer Analyst in Solna to analyze marketing and customer data, optimize customer communication, and predict customer behaviors. Ideal candidates will have a Master's degree, strong SQL skills, and experience with CRM and data analytics tools. The position offers opportunities for professional growth and various benefits, including travel perks and wellness programs.

Benefits

Travel Perks

Health & Wellness benefits

Discounts on various brands

Vibrant work environment

Convenient commute options

Qualifications

• Minimum 3 years of relevant work experience.
• Experience in data analytics.
• Ability to see patterns and draw conclusions.

Responsibilities

• Analyze customer data and behavior.
• Evaluate marketing campaigns and CRM communications.
• Create scripts and jobs in data warehouse.

Skills

Strong SQL skills

Experience with CRM

Data visualization tools

Digital media analysis

Education

Master's degree in relevant field

Tools

Salesforce Marketing Cloud

Power BI

Google Analytics

BigQuery

Job description

CUSTOMER ANALYST

City: Solna

Job Function: Other

Welcome to SAS and the customer team! We are a part of SAS Commercial and responsible for analyzing marketing and customer data to better understand and predict our customers’ needs and behavior. We are now looking for a customer analyst that will be part of SAS’s analytics team and play an important role in our ambition to create a world-class customer experience.

Challenges you will work on:

As a Customer Analyst, you will be part of a cross-functional team who is responsible for SAS Marketing and CRM communication. You will provide analysis of customer behaviors, insights and knowledge of customers’ response and predict future actions.

• Evaluate marketing campaigns and CRM communication to give insights and recommendations on how to maximize the effect of those.
• Perform analysis and create basis for decisions on e.g. creation of new automated campaigns and personalization measures.
• Help optimize and personalize customer communication in omni-channel to maximize customer experience.
• Define and set up customer segmentation.
• Create scripts and jobs in our data warehouse to gather data needed for target groups and perform analysis.
• Evaluate, test, build and maintain scoring models and target groups to maximize customer experience and the effect of marketing initiatives.

To be successful, we believe you have:

• Master’s degree in relevant field such as Business administration, Economics or Statistics.
• Minimum 3 years of relevant work experience.
• Strong SQL skills.
• Experience working with CRM and/or Data Analytics.
• Experience in Salesforce Marketing Cloud will be considered a big plus.
• Experience from working with analysis in a digital media context (e.g. with Google Analytics/BigQuery or similar platform).
• Knowledge in data visualization tools (e.g. Power BI, Tableau).

As a person we believe that you have the ability to see the big picture, while you are accurate and can secure details. You are result-oriented, dedicated, reliable in delivery and have an ability to independently run and lead projects. Furthermore, you have very good analytical skills, are interested in handling large amounts of data and have the ability to see patterns and draw conclusions that support the commercials.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken.
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.

We are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes.

Additional information

• Deadline for application: 22/10/2025.
• Desired start date: Asap
• Position: Fulltime (100%) starting with a 6-month probation period
• This position is based in Frösundavik, Solna or Copenhagen, and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.

Come and fly with us! SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN).