Client Success Specialist

Sunkissedgetaways; Örebro kommun; Remote; SEK 402,000 - 643,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Job summary

Sunkissedgetaways is seeking a Client Success Specialist to deliver excellent client experiences from initial contact through ongoing relationships. This remote role emphasizes clear communication, timely follow-ups, and professional support across channels.

The ideal candidate thrives on helping clients, coordinating next steps, and maintaining organized records, with training and guidance provided.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional and solutions-oriented approach.
• Excellent follow-up skills.
• Strong attention to detail.
• Organized and dependable.
• Comfortable working remotely.
• Able to communicate via phone, email and online platforms.
• Previous customer service or admin experience is a plus but not required.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Skills

Verbal & written communication

Attention to detail

Organizational skills

Remote work comfort

Follow-up skills

Customer service experience

Job description

Client Success Specialist

Job Type: Remote
Schedule: Flexible / [Part-Time or Full-Time]
Location: Remote — USA & LATAM

About the Role

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

The ideal candidate is an excellent communicator who enjoys helping people, answering questions, following up, and making sure clients receive timely and professional support.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotely
• Able to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Training and ongoing support