Business Analyst (Client Engagement)

Securitas; Stockholms kommun; Hybrid; SEK 500,000 - 700,000; Full time

Benefits offered by this job

Equal pay

Safe working conditions

Diverse representation

Job summary

Securitas is seeking a Business Analyst for the Client Engagement platform. The role involves defining technical specifications and facilitating project delivery while ensuring alignment with business needs.

Qualified candidates should have at least 4 years of relevant experience, strong communication skills, and proficiency in tools like Microsoft Dynamics CRM. The position offers a hybrid working model with travel opportunities.

Qualifications

• Minimum 4 years of experience working between IT and business.
• Experience in writing requirements and defining user stories.
• Fluent in English, written and spoken.

Responsibilities

• Define, interpret, and document business requirements.
• Manage requirement proposals and facilitate decision-making.
• Support project managers in creating business cases.

Skills

Business analysis

Process mapping

Strong communication skills

Customer service

Education

Business Analyst training and certifications

Tools

Microsoft Dynamics CRM

Azure

DevOps

Job description

Securitas Group

Securitas is a world‑leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value‑enhancing services and solutions integrated across the security value chain – from on‑site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322,000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best‑known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most – their people and assets.

Securitas IT

Securitas is organized in a global IT function as well as four operational divisions each with its own IT/IS organization. Securitas is launching a new strategy in 2026 extending to 2030 with high focus on digitalization, data quality, enhanced solutions for clients and improving internal ways of working through automation and AI capabilities.

About the role

The Client Engagement IT capabilities resides in the global IT function and the platform consists of three main areas:

• The Client Excellence Platform (CEP), which is the central customer relationship management solution based on MS Dynamics
• The Public Web which encompasses Securitas global and country websites and underlying technologies and the DXP (Digital Experience Platform) which includes sales lead and marketing automation tools

The proximity of our IT services to businesses in the countries is a key factor in success for Securitas. In this context we are recruiting a Business Analyst for the Client Engagement platform.

You will report to the Client Engagement director who is responsible for the Client Engagement global platforms and capabilities from an IT perspective.

Responsibilities

• Define, interpret, translate, analyze, and document business requirements into technical specifications ready for prioritization, commitment, and implementation.
• Manage requirement proposals and mediate information from both IT and Business including documentation of flowcharts and processes using relevant tools.
• Facilitate the process of prioritization and decision making.
• Support business in demand and development to realize business value.
• Support project managers in creating business cases by ensuring all high‑level requirements are well defined.
• Identify involved business and IT stakeholders to get valid input and validate business needs.

Development / Solution

• Provide technical understanding of the service for business users.
• Design user experience and/or build test cases for non‑standard solutions.
• Support the demand for Service‑related items in the service catalogues.

Job specific tasks

• Support the business in interpretation of business demand and converting these into IT requirements with supporting processes for implementation in the defined IT services for the business.
• Develop and maintain IT services and relevant tools to realize business benefit and service continuity over time.Guide the business towards use of defined IT services and architecture to promote re‑use of existing services and adherence to long‑term IT architecture and roadmap.
• Acting as pre‑project manager and support in idea and pre‑study phases of projects to support business needs and project initiation.
• Work in close cooperation with project managers over the entire project delivery lifecycle to ensure solutions are delivered according to business needs and are taken into use after project completion.

Key deliverables

• Well defined business requirements ready for implementation; services delivered in alignment with business and enterprise architecture.
• Support people in the business regarding development initiatives to realize business benefits and use of new services and solutions.

Requirements

• Minimum 4 years’ experience from working in the interaction between IT and business to enhance or develop existing or new services.
• Business analyst skills include process mapping, writing requirements and defining user stories.
• Working cross functional including geography.
• Passion for great customer – end user services, scalability, security, and agility.
• Strong communication skills acting as a bridge and interpreter between business and IT.
• Fluent in English, written and spoken.
• Proactive and solution‑oriented approach to new tasks with a strong desire to deliver high quality solutions aligned with business needs.
• Background as software developer, architect and/or project manager is a merit.
• Competence on Microsoft Dynamics CRM, Azure and Devops is a merit.
• Business Analyst training and certifications is a merit.

Working conditions

This role is open for candidates based in Warsaw, Poland (Hybrid model) or Poland remotely (1 day per month you will need to visit Warsaw). Hybrid working model is applicable (2x per week from the office). It involves occasional international travel.

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.