Beauty Consultant NK Goteborg

Inside Lvmh; Göteborgs kommun; Hybrid; SEK 279,000 - 390,600; Full time

Job summary

Parfums Christian Dior in Sweden seeks a Beauty Consultant – Fragrance Specialist to promote the Dior Brand with passion and deliver high-standard service to clients, especially in fragrance. You will work with Counter Managers, fragrance specialists, and retailer staff to meet sales targets and reinforce brand image across in-store and remote touchpoints.

Ideally, you have 2+ years in luxury fragrance or service, strong communication, and fluency in local language; English helpful for global

Qualifications

• Ideally, you would have previous professional retail experience in fragrance and/or service industry, ideally in the luxury (2 years at least / to be adapted locally).
• Soft skills that align with our values: Critical Thinking, Communication & Interpersonal skills, Strategic Thinking, Problem Solving.

Responsibilities

• Sell Dior products by meeting clients’ needs and providing a memorable experience.
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs.
• Develop durable relationships with existing clients in store and remotely.
• Register clients’ data in the dedicated system and perform CRM/clienteling activities.
• Provide memorable fragrance experience and advice to clients and conduct personalized consultations.

Skills

Critical Thinking

Communication & Interpersonal skills

Strategic Thinking

Problem Solving

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

Our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

Within the Retail team, the Beauty Consultant – Fragrance Specialist promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.

This role is crucial for achieving defined sales targets while promoting the brand image and providing a high standard of service to our clients, with a focus on fragrance thanks to dedicated tools.

The holder of this position will work closely with various functional partners, including other team members (Beauty Consultants, Counter Managers, fragrance specialists, fragrance experts) and, when needed, with retailer’s staff or free-lancers.

Job responsabilities

SELLING DIOR

• Conduct in store and/or remote selling activities
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Identify and understand customers’ needs
  • Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE AND MANAGEMENT

• Develop durable relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine human interaction
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions

COUNTER OPERATIONS

• Know and apply merchandising guidelines
• Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable)
• Operate cash registers and close daily revenues (only if applicable)
• Carrie out all assigned operational and administrative tasks
• Maintain good relationships with retailers
• Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines

FRAGRANCE SPECIALIST SPECIFIC CONTRIBUTIONS

• Provide memorable fragrance experience and advice to client as well as personalized consultations in store and remote
• Master Fragrance consultations
• Contribute to animate fragrance events in store or remotely
• Share knowledge on fragrance consultation and selling skills to elevate teams fragrance skills

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Ideally, you would have previous professional retail experience in fragrance and/or service industry, ideally in the luxury (2 years at least / to be adapted locally).

Soft skills that align with our values:

• Critical Thinking
• Communication & Interpersonal skills
• Strategic Thinking
• Problem Solving

Hard Skills:

• Good writing and communication skills, B2/C1 level in “local language” and, English speaking mandatory in touristic and top doors
• Very good fragrance knowledge and rich vocabulary regarding olfactory universe
• Ability to get clients emotionally engaged with fragrance stories
• Ability to transmit her/his passion for fragrance
• Basic beauty application and product knowledge

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Recruitment process

• Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.

* The process outlined above is subject to change based on the company's evolving business needs.