Beauty Consultant NK Goteborg

LVMH Group; Göteborgs kommun; On-site; SEK 312,480 - 401,760; Full time

Job summary

Parfums Christian Dior is seeking a Beauty Consultant – Fragrance Specialist to promote the Dior Brand and provide exceptional service focused on fragrance. You will assist clients, drive sales, and educate customers on products using the D.I.O.R. method in-store or remotely.

The role requires experience in luxury retail, passion for fragrance, and ability to engage clients with storytelling. English and local language proficiency are essential for top doors and tourist locations.

Qualifications

• Previous professional retail experience in fragrance and/or service industry.
• B2/C1 level in local language and English mandatory in touristic and top doors.
• Very good fragrance knowledge and rich vocabulary regarding olfactory universe.
• Ability to engage clients with fragrance stories and passon knowledge to clients.

Responsibilities

• SELLING DIOR
• Conduct in-store and/or remote selling activities
• Sell Dior products by meeting clients’ needs and providing a memorable experience through high standard of service throughout the sales process, following the brand D.I.O.R. method
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in-store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

Skills

Retail experience

Fragrance knowledge

English proficiency

Local language proficiency

Job description

Overview

Within the Retail team, the Beauty Consultant – Fragrance Specialist promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times. This role is crucial for achieving defined sales targets while promoting the brand image and providing a high standard of service to clients, with a focus on fragrance thanks to dedicated tools. The holder of this position will work closely with various functional partners, including other team members (Beauty Consultants, Counter Managers, fragrance specialists, fragrance experts) and, when needed, with retailer’s staff or freelancers.

Job responsibilities

• SELLING DIOR
• Conduct in-store and/or remote selling activities
• Sell Dior products by meeting clients’ needs and providing a memorable experience through high standard of service throughout the sales process, following the brand D.I.O.R. method: Initiate contact with customers and welcome them at counter and through traffic-stopping; Identify and understand customers’ needs; Propose and demonstrate personalized product offers; Offer the right service and conduct it perfectly; Propose complementary products within category and cross category; Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in-store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

• CLIENT EXPERIENCE AND MANAGEMENT
• Develop durable relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine human interaction
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions

• COUNTER OPERATIONS
• Know and apply merchandising guidelines
• Regularly monitor stock levels to ensure appropriate levels. Report insufficient stock
• Monitor shelves inventory and display new products when needed (only if applicable)
• Operate cash registers and close daily revenues (only if applicable)
• Carry out all assigned operational and administrative tasks
• Maintain good relationships with retailers
• Respect corporate & counter rules (attendance, punctuality) and Dior grooming guidelines

• FRAGRANCE SPECIALIST SPECIFIC CONTRIBUTIONS
• Provide memorable fragrance experience and advice to clients as well as personalized consultations in store and remote
• Master fragrance consultations
• Contribute to animate fragrance events in store or remotely
• Share knowledge on fragrance consultations and selling skills to elevate teams fragrance skills

* The responsibilities outlined in this job description are subject to change based on the company\'s needs and ongoing projects.

Profile

Ideally, you would have previous professional retail experience in fragrance and/or service industry, ideally in the luxury (2 years at least / to be adapted locally).

Soft skills that align with our values:

• Critical Thinking
• Communication & Interpersonal skills
• Strategic Thinking
• Problem Solving

Hard Skills:

• Good writing and communication skills, B2/C1 level in “local language” and English speaking mandatory in touristic and top doors
• Very good fragrance knowledge and rich vocabulary regarding olfactory universe
• Ability to get clients emotionally engaged with fragrance stories
• Ability to transmit her/his passion for fragrance
• Basic beauty application and product knowledge

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Recruitment process

• Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.