Automotive Diagnostics Specialist

MSX International; Stockholms kommun; Remote; SEK 520,000 - 780,000; Full time

Benefits offered by this job

Regular training

Global career opportunities

Welcoming and diverse team

Job summary

MSX International is seeking an Automotive Diagnostics Specialist for an international premium automobile manufacturer. You will diagnose complex technical issues and support the dealer network with rapid solutions, collaborating with workshop technicians and providing repair instructions.

Based remotely within the EU, this full-time role offers training opportunities, a collaborative team environment, and a chance to act as an interface between the manufacturer and dealers.

Qualifications

• Candidate must have proven automotive experience and prefer showroom, workshop or manufacturer aftersales exposure.
• Fluency in Nordic languages and English is required.
• Strong communication and organizational skills with high attention to detail.

Responsibilities

• Diagnose complex technical issues for an international premium OEM.
• Provide expert support to dealer network and workshops with quick solutions.
• Develop repair instructions and act as interface between manufacturer and dealers.
• Collaborate with technicians and teams to improve product diagnostics.

Skills

Customer relationship

Communication

Facilitation

Time management

Attention to detail

Initiative

Integrity

Customer focus

Education

Master technician level

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

In your role as an Automotive Diagnostics Specialistfor an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

What we offer

• Opportunity to work with one of the biggest OEM’s on the market.
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer(aftersales retail experience is an advantage) at amaster technician level
• Fluency in any Nordic language andEnglishis required
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

Additional Information

Workplace and scope:

The position is based remotely within the EU. This is a full-time role, with a start date to be agreed upon.

As part of our team, we offer you:

Flexibility – the opportunity to work 100% from home to achieve a good work-life balance

Security – we have a collective agreement that ensures stable employment terms

Benefits that make a difference – a wellness allowance, advance vacation days, and paid time off for medical appointments are just a few examples

Additional information:

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.