Automation & Operational Excellence Lead

Nordea

Stockholms kommun

On-site

SEK 900,000 - 1,300,000

Full time

2 days ago

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Job summary

Nordea Finance is seeking an experienced Operational Excellence and automation professional to turn improvement ideas into decision-ready development cases and strengthen the frameworks that support sustainable change across Nordea Finance’s operations. You will develop our Operational Excellence frameworks and culture and advance automation across Nordea Finance’s partner and customer operations.

Working across business and technology, you will identify opportunities and turn them into

Qualifications

Several years of experience in Operational Excellence, process improvement or business transformation.
Experience turning opportunities into decision-ready development cases with quantified business value.
Strong stakeholder management and analytical skills to influence senior leaders.

Responsibilities

Define, develop and communicate common standards, structures and frameworks for automation and Operational Excellence within Partner & Customer Services.
Identify, assess and shape opportunities for process improvement and automation, selecting the most suitable route across robotic process automation, AI-enabled automation, core development or process simplification.
Turn ideas into structured, decision-ready development cases, including the business need, proposed solution, expected value, dependencies and risks, to support prioritisation and investment decisions.
Build strong stakeholder relationships and represent Partner & Customer Services in relevant decision forums, leadership teams and development prioritisation discussions.
Drive and support Operational Excellence practices, including continuous improvement, process analysis, performance management, Kaizen and structured problem-solving.
Build capability and engagement by making frameworks practical, coaching colleagues and helping teams adopt new ways of working and automation opportunities.