Application Specialist

Inretrn; Borås kommun; On-site; SEK 300,000 - 450,000; Full time

Job summary

Inretrn, based in Borås, Sweden, is seeking an Application Specialist to enhance customer engagement and ensure optimal use of their B2B SaaS platform. This role combines technical understanding with strong customer empathy, requiring expertise in e-commerce and logistics.

The position involves onboarding new customers, adapting the platform, testing functionalities, and providing user training. As Inretrn expands internationally, this is a unique opportunity for growth and impact in a leading B2B solution provider.

Qualifications

• Experience in e-commerce, retail, logistics, returns, or warehouses.
• Experience in a similar role.
• Experience working with integrations.

Responsibilities

• Assist customers in getting started with the platform.
• Adapt the platform to customer flows and test new functionalities.
• Train and guide users and provide educational support.

Skills

E-commerce experience

Logistics knowledge

Customer empathy

Technical understanding

Communication skills

Job description

About Inretrn

Inretrn is a market-leading B2B SaaS solution in the Nordics, helping retail and e-commerce brands secure long-term profitability by taking control of one of the industry’s most complex and costly challenges: returns and post-purchase operations.

Our platform combines automation, freight optimization, and intelligent workflows to reduce operational costs, improve customer experience, retain revenues, and unlock new commercial opportunities. Our product is developing rapidly with the latest technology and application of AI.

Inretrn is trusted by leading retail brands such as Stadium, Nelly.com, Gina Tricot, Samsøe Samsøe, NN.07, Fjällräven, Jula, Nordic Nest, and many more.

With a strong foundation in the Nordics, we are on a journey to expand internationally, backed by ambitious growth targets and a clear vision to define the category globally!

The Role

We are looking for an Application Specialist who wants to grow with us. You will be a key player in the meeting with our customers, you will help them get started and ensure that they get maximum business benefit from the platform. The role requires a combination of technical understanding and customer empathy. You will take new customers from contract to live, adapt the platform to the customer’s flows, test newly developed functionality, train and guide users in the system and provide educational support. It is important to have a technical understanding at the level below the application such as information models and integrations. It is also important to communicate clearly with both technicians and the business side.

Merits

• Experience in e-commerce, retail, logistics, returns or warehouses – in terms of both processes and systems
• Experience in the role
• Experience working with integrations