AI-Driven Technical Support Lead for Clinicians
Tandem Health
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Tandem Health in Stockholm seeks a Technical Customer Support Lead to enhance clinician support via AI and automation. You will improve processes in Intercom, ensuring efficient triaging and satisfaction for clinicians across multiple markets.
The ideal candidate has a technical support background and a passion for developing innovative support systems while excelling in communication skills in both Swedish and English.
Join us to build impactful solutions in healthcare and enjoy benefits including competitive salary, generous vacation, and wellness support.
Qualifications
- Experience in technical support or customer operations role.
- Strong interest and excitement in applying AI tools.
- Ability to build effective documentation and support workflows.
Responsibilities
- Build AI-enabled support for clinicians using Intercom.
- Improve Intercom setup, including triage and automation.
- Identify recurring support issues and create solutions.
Skills
Tools
Job description
Tandem Health in Stockholm seeks a Technical Customer Support Lead to enhance clinician support via AI and automation. You will improve processes in Intercom, ensuring efficient triaging and satisfaction for clinicians across multiple markets.
The ideal candidate has a technical support background and a passion for developing innovative support systems while excelling in communication skills in both Swedish and English.
Join us to build impactful solutions in healthcare and enjoy benefits including competitive salary, generous vacation, and wellness support.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
