Virtual Customer Service Training Architect

PULSE; Remote; SAR 224,000 - 300,000; Full time

Job summary

A leading company in customer service training is seeking a Customer Service Training Specialist to design and deliver training programs for remote teams. This role emphasizes enhancing communication skills and service quality, requiring a strong background in customer service and adult learning principles. The ideal candidate will have proven experience in customer service training and a passion for developing people. Flexible scheduling and the opportunity for long-term engagement are available.

Benefits

Flexible scheduling

Training tools and support

Long-term engagement opportunities

Qualifications

• Proven experience in customer service training or similar roles.
• Strong background in customer service operations or CX teams.
• Excellent communication and presentation skills.
• Ability to design and deliver effective training for adults.
• Solid understanding of adult learning principles.

Responsibilities

• Design and develop engaging customer service training programs.
• Facilitate virtual training sessions using online platforms.
• Conduct training needs assessments based on performance data.
• Evaluate training effectiveness through KPIs and assessments.
• Support onboarding programs for new customer service agents.

Skills

Customer Service Training Specialist

Remote Training Jobs

Learning and Development (L&D)

Customer Experience (CX)

Tools

Learning Management Systems (LMS)

E-learning tools

Job description

A leading company in customer service training is seeking a Customer Service Training Specialist to design and deliver training programs for remote teams. This role emphasizes enhancing communication skills and service quality, requiring a strong background in customer service and adult learning principles. The ideal candidate will have proven experience in customer service training and a passion for developing people. Flexible scheduling and the opportunity for long-term engagement are available.