Transportation Representative

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading online retailer is seeking an L2 associate to act as the primary interface between the company and delivery partners. The successful candidate will communicate effectively, provide prompt service, and manage sensitive cases efficiently. A background in logistics and proficiency in Excel is preferred. This role requires strong attention to detail and excellent time-management skills. Join a dynamic environment and help improve processes while ensuring customer satisfaction. This position is based in the Riyadh Region, Saudi Arabia.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills, both written and verbal.
• Ability to concentrate without distraction to resolution.
• Work successfully in a team environment and independently.

Responsibilities

• Effectively communicate with customers and delivery partners.
• Provide prompt and efficient service to Amazon customers.
• Manage sensitive cases by reporting up escalation matrix.
• Seek solutions and identify trends for process improvements.

Skills

Excellent communication skills (written and verbal)

Good comprehension skills

Excellent typing skills

Ability to manage sensitive cases

Education

Graduation in any specialization from a recognized university

Tools

Microsoft Excel

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and Experience in similar role
• Proficient in Excel

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