Technical Product Assistant

SUPLIFT; Riyadh; On-site; SAR 112,485 - 187,476; Full time

Job summary

SUPLIFT in Riyadh, Saudi Arabia, is seeking a dedicated professional for a pivotal role involving vendor and client interactions. You will coordinate requests and ensure product information accuracy while investigating technical issues and collaborating closely with product and engineering teams.

Ideal candidates have experience in account management or product operations and possess strong communication skills. Familiarity with tools like Jira and knowledge of coding concepts will be advantageous. This role offers the opportunity to work in an Agile environment.

Qualifications

• Previous experience in a similar role: account management, product operations, or technical support.
• Basic understanding of software development concepts (e.g., Agile).
• Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.
• Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.
• Strong communication skills and attention to detail.

Responsibilities

• Act as the main point of contact for vendors and clients, handling requests and coordinating with internal teams.
• Ensure all product information is accurate and up to date, flagging inconsistencies or missing data.
• Investigate technical issues, describe and report them to the development team, and test fixes.
• Work closely with product and engineering teams and participate in Agile activities.
• Assist in documenting product features and tracking recurring issues or feedback.

Skills

Account management

Product operations

Technical support

Communication skills

Attention to detail

Tools

Jira

Trello

Zendesk

Freshdesk

Postman

Job description

Responsibilities

• Act as the main point of contact for vendors and clients, handle their requests and coordinate with internal teams to resolve issues.
• Ensure all product information is accurate and up to date, and flag any inconsistencies or missing data.
• Investigate and understand technical issues, clearly describe and report them to the development team, and test fixes once implemented.
• Work closely with product and engineering teams and participate in Agile activities.
• Assist in documenting product features and tracking recurring issues or feedback from vendors/clients.

Requirements

• Previous experience in a similar role: account management, product operations, or technical support.
• Basic understanding of software development concepts (e.g., Agile).
• Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.
• Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.
• Strong communication skills and attention to detail.