Technical Account Engineer

Jobgether; Remote; SAR 224,000 - 300,000; Full time

Job summary

A technology partner is seeking a Technical Account Engineer in Saudi Arabia to provide exceptional technical support to elite customers. The ideal candidate will possess over 5 years of experience in technical support, fluent in both English and Arabic. Responsibilities include troubleshooting complex issues, managing support tickets, and collaborating with engineering teams. The role offers flexible work hours and opportunities for professional growth in a supportive environment.

Benefits

Flexible work hours

Professional growth opportunities

Health and wellness programs

Collaborative work environment

Qualifications

• 5+ years of experience in technical support roles.
• Ability to manage multiple tickets efficiently.
• Experience in deploying .msi files.

Responsibilities

• Provide dedicated technical support to assigned customers.
• Troubleshoot technical problems using industry best practices.
• Collaborate with engineering teams to resolve escalated issues.

Skills

Fluency in English

Fluency in Arabic

Tier 2 or Tier 3 technical support experience

Complex problem solving

Documentation skills

Unified Communications knowledge

Network knowledge (CCNA/CCNP or CompTIA Network+)

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Engineer. In this role, you will play a crucial part in providing exceptional technical support to ensure that our elite customers experience seamless service. Your expertise will be pivotal in troubleshooting complex issues and facilitating communication between customers and engineering teams. By staying informed on industry trends and product updates, you will empower customers to maximize their use of our solutions and contribute to their success.

Accountabilities

• Provide dedicated technical support to assigned customers, ensuring timely resolution of issues.
• Troubleshoot technical problems using log analysis, system tools, and industry best practices.
• Manage and update support tickets with accurate details for transparency and resolution tracking.
• Collaborate with engineering teams to resolve escalated issues and verify solutions.
• Host technical meetings and effectively manage high-priority service challenges.
• Stay updated on company products, industry trends, and customer environments.

Requirements

• Demonstrate fluency in English and Arabic for effective communication.
• Possess 5+ years of experience in Tier 2 or Tier 3 technical support roles.
• Manage multiple tickets while troubleshooting complex technical issues efficiently.
• Compose technical documents to explain issues and solutions clearly.
• Experience in Unified Communications, including video and telephony products, particularly VOIP and Contact Center expertise.
• Demonstrate advanced network knowledge, such as CCNA/CCNP or CompTIA Network+ certification.
• Apply IT administration, network security, and group policy experience effectively.
• Deploy .msi files and manage mass package creation and deployment.

Benefits

• Flexible work hours to support work-life balance.
• Opportunities for professional growth and career advancement.
• Access to a variety of health and wellness programs.
• Engagement in a collaborative and supportive work environment.
• Chance to contribute meaningfully to the success of customers.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.