Support Services Manager

Baraya Extended Care; Abha; On-site; SAR 200,000 - 300,000; Full time

Job summary

A healthcare facility in Saudi Arabia seeks a Support Services Manager to oversee non-clinical operations, including facilities and transport. The role requires at least 8 years in healthcare support services and proficiency in Arabic and English. Responsibilities include developing budgets, ensuring compliance with health standards, and driving service excellence. This position plays a pivotal role in enhancing patient and staff experiences while maintaining efficient operations.

Qualifications

• Minimum 8 years of managerial experience in healthcare support services.
• Expertise in budgeting, vendor negotiation, and compliance.
• Leadership experience supervising diverse teams.

Responsibilities

• Lead non-clinical support services for efficient patient care.
• Develop and manage budgets and staffing plans.
• Ensure compliance with safety and environmental regulations.

Skills

Operational leadership

Financial acumen

Knowledge of infection prevention

Facilities management

Excellent communication skills

Project management

Education

Bachelor’s degree in health administration or related field

Tools

Enterprise asset management systems

Job description

The Support Services Manager oversees non-clinical operations that enable high-quality patient care, including facilities, housekeeping, food services, laundry, transportation, and supply chain. This role ensures efficient service delivery, safety, regulatory compliance, and cost-effective operations while supporting clinical teams and enhancing the patient and staff experience.

JOB SCOPE

The Manager leads planning, organizing, and directing support services across the facility to ensure seamless, safe, and patient-centered operations. Responsibilities include developing service level agreements, budgeting, procurement, vendor management, and workforce planning for housekeeping, dietary, environmental services, transportation, and facilities maintenance. The role collaborates with clinical leadership to align support services with care pathways, infection control, and quality initiatives. It drives process improvements, leverages technology for inventory and asset management, and oversees safety programs, emergency preparedness, and regulatory inspections. External duties involve liaising with suppliers, contractors, regulators, and community partners. The position requires strong people leadership, contingency planning, and a commitment to sustainability, patient comfort, and a clean, welcoming environment that supports positive patient outcomes and staff morale.

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

Educations and Certificates:

• Bachelor’s degree in health administration, Facilities Management, Business Administration, or a related field

Experience:

• Minimum 8 years of progressive management experience in hospital/healthcare support services, with demonstrated expertise in facilities, environmental services, food service, or materials management.
• Experience with budgeting, contract management, vendor negotiations, and compliance with health and safety standards.
• Prior leadership experience supervising diverse teams and coordinating cross-functional operations

SKILLS AND PROFESSIONAL KNOWLEDGE

• Operational leadership, process optimization, and service excellence.
• Strong financial acumen: budgeting, cost control, and cost-benefit analysis.
• Knowledge of infection prevention, safety, sanitation, waste management, and environmental services.
• Facilities management, asset management, and equipment maintenance basics.
• Quality improvement, incident reporting, and regulatory compliance (e.g., JCAHO/Joint Commission equivalents).
• Excellent communication, interpersonal, and conflict-resolution skills.
• Project management, change management, and vendor relationship skills.
• Proficiency with enterprise asset management systems, inventory control, and basic IT literacy.

LANGUAGE

• Proficiency in written, read and spoken Arabic and English languages.

ROLES AND RESPONSIBILITIES (But not limited to)

GENERAL ROLES AND RESPONSIBILITIES

• Lead and coordinate non-clinical support services to enable safe, clean, and efficient patient care.
• Develop and manage budgets, staffing plans, and procurement processes.
• Ensure compliance with safety, infection control, and environmental regulations.
• Oversee facilities maintenance, housekeeping, food service, transportation, and supply chain operations.
• Promote a patient- and staff-centered environment and a high-performing culture.
• Drive quality improvement initiatives and service excellence metrics.
• Collaborate with clinical leadership to support care pathways and throughput.
• Manage vendor contracts, audits, and performance monitoring.
• Lead continuity planning, risk management, and emergency response for support services.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Develop annual operating plans for all support services and monitor variances.
• Directly supervise managers of housekeeping, dietary, environmental services, transport, and facilities.
• Implement infection control and sanitation programs; ensure environmental safety standards.
• Oversee energy use, sustainability initiatives, and waste management programs.
• Manage equipment maintenance, capital replacements, and asset inventory.
• Coordinate catering and dietary planning to meet patient and staff needs.
• Establish service level agreements with clinical departments and monitor compliance.
• Lead supplier selection, contract negotiations, and performance reviews.
• Ensure regulatory readiness for inspections and accreditation surveys.
• Drive process improvements using Lean/Six Sigma or similar methodologies.