Senior Cluster Manager

Amazon; Jeddah; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Jeddah is seeking an experienced Sr. Cluster Manager to oversee operational indexing and performance tracking. Responsibilities include monitoring operational metrics, maintaining data accuracy, and supporting continuous improvement initiatives. The ideal candidate has at least 2 years of management experience and a Bachelor’s degree. This role requires flexibility with working hours including weekends and holidays, and offers a dynamic work environment.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexible work schedule including weekends, nights, and/or holidays.

Responsibilities

• Track and index operational metrics across city networks.
• Maintain data integrity for operational dashboards.
• Support root-cause analysis for operational defects.

Skills

Employee management

Performance management

Data accuracy

Process improvement

Education

Bachelor's degree or equivalent

Job description

Sr. Cluster Manager, Amazon Now, Amazon Now

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

Key Job Responsibilities

• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root‑cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience

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